Rise.ai: Gift Cards & Loyalty

I used this app to accelerate our gift card presence because Shopify's was limiting for what we needed. So far I have loved the product and the service that came along with it. Specifically, Yair has been excellent. He has communicated with me 24/7 to answer all my questions, even over Thanksgiving! It was so helpful having someone so responsive and understanding.

I have literally just downloaded it and am still setting it up for the free 7 day trial but I wanted to check that it would issue gift cards in £ instead of $ (as I couldn't see an option to change the currency), so I sent a message to Ari and he responded within seconds! He confirmed that yes, it would automatically send in the currency set up in my Shopify site. So it's good to know help is so readily available for people like me who don't really know what they're doing!

Have been using Rise since we began with Shopify on my other store and now using it on my new store for store credit.

Recommend to everyone who need an easy way to build a real gift card program for loyalty and referrals.

Rise.ai is a superior app that is backed up by an industry leading support team! You are not just a customer account to them, but a valued partner that they are truly vested in seeing succeed. Keren and the rest of the support staff have gone above and beyond to ensure we are getting the most out of their platform and that our campaigns launch without a hitch. Top notch and highly recommended!

Great App - well designed and easy to implement. Had the chance to speak to Eddie (customer service) about some of my questions - super clear, friendly and helpful!

Rise: Gift Cards & Loyalty has been a great help along with great support for our business which creates company stores for B2B. Thanks for the help and guidance on our project.

Superb app, manages our loyalty perfectly. Ari in the support team has been so responsive and helpful to help us with a couple of bespoke requests we had.

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

We use Rise to provide our Brand Ambassadors with store credit! We have really enjoyed our experience using Rise and communicating with the extremely helpful and kind customer service reps. They have made our lives so much easier!

The app is easy to use, easy to configure, and works exactly as it should. The support team is fabulous, super helpful and quick to respond. Highly recommend.