レビュー (1,077)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2019年1月23日

Superb app, manages our loyalty perfectly. Ari in the support team has been so responsive and helpful to help us with a couple of bespoke requests we had.

Vape Vape City
イギリス
アプリの使用期間:12ヶ月
編集日:2018年11月20日

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

Field to Cup
アメリカ合衆国
アプリの使用期間:12ヶ月
2021年3月16日

Karen and Hira were incredible during the installation process. Our theme was a little bit unique, so they stepped in and made sure that the installation looked absolutely correct. Thank you, Rise-AI, and very much appreciate your quick response, and can-do attitude! We've only been using their gift card solution for a couple of weeks, but it's already excited some of our B2B customers, especially with it's customization

Marsatta Chocolates
アメリカ合衆国
アプリの使用期間:11日
2020年10月1日

We use Rise to provide our Brand Ambassadors with store credit! We have really enjoyed our experience using Rise and communicating with the extremely helpful and kind customer service reps. They have made our lives so much easier!

The Foggy Dog
アメリカ合衆国
アプリの使用期間:12ヶ月
2020年11月5日

The app is easy to use, easy to configure, and works exactly as it should. The support team is fabulous, super helpful and quick to respond. Highly recommend.

Finders Keep Hers Boutique
カナダ
アプリの使用期間:11ヶ月
Rise.aiが返信しました 2020年11月8日

Thank you for this wonderful review. Our team is always here to help ✨

Please let us know if we can help with anything else.

編集日:2016年9月11日

Love this app!

I am a developer and use it in a number of my stores

A must have for any store interested in expanding clientele and adding a gifting option.

The integration is very simple.
They recently released version 2.0 so we needed to make some adjustments but the customer service team was great and took care of personalization quickly and efficiently.

Have also received positive feedback from customers who particularly appreciate the option of only including an email address/phone number of the receiver.

Artcube
アメリカ合衆国
アプリの使用期間:11ヶ月
2023年2月24日

Absolutely amazing app with lot of possibilities what an online store need to increase the orders and the customer base. Professional looking and very fast support. Worth it!

SAMBIRANO GOLD - KAKAÓBAB, KAKAÓVAJ, 100% CSOKOLÁDÉ WEBÁRUHÁZ
ハンガリー
アプリの使用期間:11日
Rise.aiが返信しました 2023年3月15日

Yay! We're delighted to know that you are loving our features! Thank you!
Should you require assistance with anything in the future, please do not hesitate to reach out.

編集日:2021年5月19日

Here is an honest and clear update of my experience with Rise: Obviously as a business owner myself, I understand how important reviews are and I am honestly not one to leave negative feedback but I do feel that what I have gone through is important to share. A little bit of background: I sell predominantly through Etsy but also have a Shopify storefront. It’s always been a little bit frustrating for me that Shopify does not natively support many (what I would personally deem ‘necessary’) eCommerce features out of the box — store credit/gift cards being one of them. Because this type of thing is not included in a basic Shopify plan, we’re essentially forced to download a plethora of apps to support “additional” features. At its basic level, yes, Rise does what it “should”. I was a regular, $19.99 monthly-subscription paying customer for close to a year, maybe even more — even though every month I would definitely be paying more for the app than I would actually ever be getting out of it. However, I felt like having the gift card/store credit option was a necessity, so what choice did I have? I always have been (and unfortunately, still am) on the hunt to find a way to centrally manage details/status/tracking of both my Shopify and Etsy orders in one place. In an experimental attempt to do so, I imported my Etsy orders in bulk to my Shopify store without thinking twice about it affecting anything else. Shortly there after, I noticed a charge from Shopify for over $600! I was floored! How could I be charged that high of an amount without it being confirmed/authorized?! When I went in to the billing details, I noticed that the charge was from Rise. Immediately I uninstalled the app, contacted their support and Shopify support. Again, we’re not talking a measly $20 here... we’re talking... $600! Shopify support was great! They were very prompt and dedicated to helping me resolve the problem. The first response I got back from a Rise support member, however, was absolutely ridiculous. He claimed that they were doing me a “favor” and I actually should have been charged much more. Copy and pasted from the response: “Our pricing is based on total store orders, hence for each additional order above the plan limit, you'll be charged a fee. You're on the Starter plan which includes up to 100 total store orders per month ($0.2 extra charge per order). The past month you've had a total of 8,274 orders, which results in an overcharge of $1,654.80 So instead of charging you that amount, you were charged for the value of the monthly Premium plan.” Confused, I tried to explain that these were IMPORTED orders and there is absolutely no clear verbiage about this in their terms/plan details/etc. I exchanged a few more emails back and forth trying to defend my position while being bounced back and forth by at least 5-7 different support team members. Almost every response I got was from someone different. Finally, they concluded that I, in fact, WAS mis-charged and would be refunded. The literal next day (and obviously before I had gotten my money refunded back), I had another email from a different support member requesting that I remove my initial review — which really didn’t sit well with me. Mind you, my first contact with them was on April 8th. It is now May 19th and I had to send them ANOTHER email yesterday because they still have NOT refunded me. I will leave the other names unmentioned but Dana was the only support member that I feel was truly trying to provide me with any real “support”. So thank you, Dana. I do appreciate that you tried to help.

The Urban Flair
アメリカ合衆国
アプリの使用期間:10ヶ月
Rise.aiが返信しました 2021年8月2日

Hi Allie,

We're sorry that you didn't have the best possible customer experience and for the stress the additional charge caused.

However, we're glad that this was resolved (back in May) and that the full refund was processed.

Customer satisfaction is our number one priority, and for this reason we work with our merchants with imported orders to ensure they are charged correctly.

Unfortunately, there is currently no way to distinguish orders processed on Shopify versus those that are imported. As a workaround, our merchants let us know when orders are imported so we can ask Shopify to adjust the fee.

Apologies again for your experience, and we wish you the best of luck with your store!

If any further assistance is needed, please email us at info@rise.ai

All the best,
Rise.ai team

2018年3月8日

Super fast and helpful support! Giftwizard is a great option for sending gift cards directly to a friend's email.

Tkees1
アメリカ合衆国
アプリの使用期間:11ヶ月
2017年11月4日

Great app. Had a couple of minor technical issues but Ari resolved these incredibly quickly. Very impressed with the service and hoping my customers find it helpful. Thankyou.

Scruffs To Crufts
イギリス
アプリの使用期間:11ヶ月