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I had a couple of questions shortly after installing the app and received prompt response and resolution. I've had the app a few days, but so far am very pleased. Italy was very helpful.
Hi there,
Thank you for the great review and for acknowledging our Customer Support's prompt responses!
We're here if you need further assistance on anything else! :)
Very nice and helpful support.
Easy to install, easy to use for clients.
I highly recommend !
We're glad to know that you had a positive experience!
Should you require assistance with anything in the future, our friendly support team will be ready to help! :)
WARNING When I tried to cancel my subscription they refunded the fee of $199 and turned around and back charged me over $618. They said it was my fault as I mistakenly clicked to change the plan when trying to look for a way to cancel it. When I reached out to support for help I was told I should have paid attention to the warnings about the monthly overages. I explained what happened and was told too bad. I paid $199 on April 12, 2022 to cover April 12 - May 11. I tried canceling on May 12. They are now refusing to refund me. This is outright fraud and a scam. Buyer beware!
Hi there,
We appreciate the review and feedback after your conversation with Dana.
Please let us know if there's anything we can help with in the future.
The onboarding process is incredibly designed. This seems to be a very impressive software. Support is helpful as well!
Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Easy installation. Excellent customer support. I ask lots of newbie questions, and get patient, helpful replies every time.
Very disappointed....The app messed up my site appearance. I was billed multiple times for this app, and over two days no one was able to fix the issue of the "Send A Gift" button. Then after several follow up emails, I received no response.
Our store is testing out the app, their support team( Ari ), are really helpful with any issues and questions. Worth giving a shot for your store!
Really, really good customer support. Unfortunately, this app still needs some tweaking as it really messed up our Home page at www.lushlabels.co.uk and also the product pages - a huge pop up kept appearing and crashing the page from loading properly.
I'm sure one day it will be good and its a great idea but didn't work for us.
Hey guys,
While the customer support was great (still is), we are sorry that during 2015 your experience with our app didn’t quite match your expectations. Today, we work with thousands of satisfied merchants who are getting amazing ROI using our tools.
Feel free to reach out anytime at info@giftwizard.co or at +1 646 8786419.
This app's support team is quick and helpful! Thanks Keren :) The interface is clean and user-friendly. Great design!
John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!