レビュー (1,077)

総合評価
4.8
評価レベルごとの件数
  • 評価の92%は5つ星です
  • 評価の5%は4つ星です
  • 評価の1%は3つ星です
  • 評価の0%は2つ星です
  • 評価の2%は1つ星です
2023年9月8日

Disappointed with the Rise.ai App for Shopify

I recently tried using the Rise.ai app for Shopify to set up a loyalty program for my store. Unfortunately, my experience with this app left me feeling frustrated and disappointed.

One of the most significant issues I encountered was the sudden disappearance of the loyalty program flow I had painstakingly defined. It took a considerable amount of time and effort to create this flow, and losing it without any explanation or way to recover it was incredibly frustrating.

What made matters worse was the lack of any logs or recovery options within the app. When something goes wrong or data is lost, it's essential to have mechanisms in place to help users retrieve their work or at least understand what happened. Rise.ai fell short in this regard, leaving me feeling stranded and unsupported.

At this point, I'm seriously considering exploring alternative loyalty apps for Shopify. As a business owner, I need reliable tools that can seamlessly integrate with my e-commerce platform and offer a consistent user experience. Unfortunately, Rise.ai did not meet these expectations.

I urge the developers of Rise.ai to address these issues promptly. If they can provide solutions to improve the app's reliability and user-friendliness, it would benefit both current and potential users. However, if these issues persist, I may have no choice but to switch to a different loyalty app for Shopify.

In conclusion, my experience with the Rise.ai app for Shopify has been less than satisfactory. I hope that my feedback will help the developers understand the areas that need improvement and work towards delivering a more reliable and user-friendly app in the future.

Pop Up Wine
シンガポール
アプリの使用期間:3年以上
2022年7月19日

not a fan. Glitchy. Some of my customers were receiving super high gift card amounts and I couldn't figure out why those credits were like that. They were supposed to get 1% cash back credit and I had customers getting $51 and $13 in store credits.

Magickal Folk
アメリカ合衆国
アプリの使用期間:3年弱
2015年10月21日

Really, really good customer support. Unfortunately, this app still needs some tweaking as it really messed up our Home page at www.lushlabels.co.uk and also the product pages - a huge pop up kept appearing and crashing the page from loading properly.

I'm sure one day it will be good and its a great idea but didn't work for us.

Lush Labels 4 Less
イギリス
アプリの使用期間:4ヶ月
Rise.aiが返信しました 2019年3月21日

Hey guys,
While the customer support was great (still is), we are sorry that during 2015 your experience with our app didn’t quite match your expectations. Today, we work with thousands of satisfied merchants who are getting amazing ROI using our tools.

Feel free to reach out anytime at info@giftwizard.co or at +1 646 8786419.

2020年11月23日

If you are a retail store or extremely high volume store that needs to constantly issue credits/gift cards to customers then this might be for you. We found it looking for "loyalty" programs and found that at $600 for the year it was extremely bare bones and did not fit our business at all. All sorts of features available if you pay more but for a basic rewards, loyalty building app I would steer clear of this one.

Santa Barbara Hives
アメリカ合衆国
アプリの使用期間:約2ヶ月
Rise.aiが返信しました 2020年11月27日

Hi team,

It is Mark from the Rise.ai team.

We’re sorry your experience didn’t match your expectations. Your feedback helps us get better!

However, we do have a $19/mo plan, which includes all of our basic Gift Cards, Store Credit and Loyalty services.

As our policy is 100% customer satisfaction you can reach us at info@rise.ai or at +1 646 8786419 so we could talk.

Best,
Mark