Rise.ai: Gift Cards & Loyalty , 1.070 recensies
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Hands down, the most incredible customer service. We have been using Rise for Gift Cards for over a year, but just transitioned to their loyalty program as well - it has been a great experience and a great app!
Hi there,
Thank you for the review! It's wonderful to see that you are using Rise for both gift cards and loyalty, and that you have had a great experience.
If you need any further assistance, please let us know.
All the best :)
Great customer support. I want to say Pauline did an amazing job! she is an amazing support! I am really impressed how she handled my questions!
I have been working on establishing a new loyalty program for my online store recently. Rise AI is great at offering flexible options that we have been able to use to cater to our exact reward program goals. I was really pleased with the customer service I received. I have had questions about setting up the reward flow and program. Customer service was rapid in their response and clear in their answers. Thank you Eddie for taking the time to ensure that our reward program was established correctly.
Hi there,
Thank you for your awesome review! Your feedback is very much appreciated. Our team is motivated by these wonderful comments and we promise to keep working day by day to perfect the app for merchants like you. Cheers!
Someone hacked our rewards program and I panicked and went on the messenger and figured I would never hear from anyone.
within a few minutes, Eddie hopped on, and was super informative and so attentive. Not only did Eddie help us yesterday, but I wrote him again today, and he knew the case from yesterday and continued to help. I thought that was really great, because he already understood what was happening. WE are really impressed with this app, and their customer service.
Hi there,
We are delighted to hear that this issue was sorted out immediately with Eddie's help. Thank you so much for this great feedback! If there's anything else we can do along the way, just let us know anytime. Cheers!
This app is a perfect fit to what we require in our store so far. They also have a great customer service. Pauline has been so patient answering all my queries.
The Rise gift card app has been extremely useful for us. It has helped us enhance our customers' gift card experience adding customizable processes as well as setting up reminder flows that do all the heaving lifting for us. The support team is also fantastic and very willing to hop on the phone and communicate over email to work out any questions.
Thank you for this great review - we appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit...
Excellent app!! One of the few apps that we've never had an issue with.... except when we somehow messed up the formatting on the product page. But their support team responded quickly and helped us fix the issue. If you're looking to add custom gift cards, a loyalty program, and an easy store credit option, this is your app.
Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
Just getting started with Gift Wizard. My store is not active at this point. Gift Wizard's staff has been great to work with. I'm anticipating the gifting app will help me reach my objective of sharing a life giving message!
5 stars for customer service!
This app does what it says on the tin and has a great support team on hand to help. I would recommend
Amazing product and really great customer service. Worked w me to correct an error I had made on my account.
Thank you for your review! It's great to see that the Support Team was able to help you efficiently. Should you require further assistance in the future, we're here to help!