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We use a lot of gift cards which works great with Rise.ai but the work flow feature is a game changer for us. And support is very responsive and helpful.
We are so pleased to hear that our loyalty flows are a game changer for you (as well as the gift cards)! Thank you very much for the review. Please reach out if there's anything else we can help with.
Rise makes it so easy to create win-back campaigns and loyalty reward programs. They provide quick assistance with any questions I may have (shoutout to Eddie) and the platform is very user friendly.
Hi Alp N Rock, we are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!
Excellent customer service! Responsive and helpful. The app provides the opportunity to customize your gift cards. 5/5
Hi there,
Thanks for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Easy to use, good support! When I had a problem they were quick to answer my questions and assist me in a timely manner.
Hi there! We are glad that you find it easy to use our app. If you need further assistance with anything, please do not hesitate to reach out. Cheers!
Wonderful feedback thus far. Takes the stress off gifted orders. No additional "notes" to include in packaging and recipient already knows the correct size is coming. (app is in early stages)
Developers are very responsive and address any concern promptly.
Definitely worth adding to your store; Have seen an increase in 'gifted' sales!
Great app with wonderful customer service!
Love this app!
I am a developer and use it in a number of my stores
A must have for any store interested in expanding clientele and adding a gifting option.
The integration is very simple.
They recently released version 2.0 so we needed to make some adjustments but the customer service team was great and took care of personalization quickly and efficiently.
Have also received positive feedback from customers who particularly appreciate the option of only including an email address/phone number of the receiver.
Their Customer Service is very fast and helpful! The option to send the gift card as a gift is super helpful and has made our customer service questions around gift cards decrease significantly. What could be better - having the ability to see the message on the checkout page and order confirmation email so people can be sure their message went through. Sometimes people have trouble sending/receiving gift cards, so having the option to send confirmation emails to the person who sent the gift card would be helpful.
Thank you for your kind review!
Note the unlike what you've mentioned, customers can see the gift card greeting details on the checkout page, and the buyer does receive a confirmation email once a gift card is purchased and sent.
I've sent you an email and will be happy to assist with any questions or doubts you may have!
Thanks,
Itay
Head of CS
Eddie at Rise is fantastic and super helpful. Great support!!! The team is always very helpful and thorough!
Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!
I contacted support with a question. Eddie replied within minutes and took the time to address all my issues. Really appreciate all the help!
Hi Global Village Kailua Boutique,
Thank you for this awesome feedback!
We are pleased to know that you received immediate assistance from our Support Team. Please feel free to reach out should you need further help with anything.