Rise.ai: Gift Cards & Loyalty

The application is very good, the assistance and in particular Keren is fast and comprehensive. Unfortunately some features like birthday are not yet available, this is why the 4 stars (for the cost of the application)

We used this app for more than 3 months, started with the Starter plan, actually it works properly and functionality, but the big problem is not worth the money to invest. 1) The app name "Gift Card & Loyalty program", We suggest it should be changed to "Gift Card & Store Credit", their loyalty program is to overcharge, they charged $16 monthly for ONLY one workflow, compare to other developers, they will give us 10 FREE workflow loyalty program. 2) We are paid users but it took more than 24 hours to get approval for the workflow we created, we waited for your approval but you still charge our credit card on time, it's fair enough, isn't it? 3) If you are Shopify Owners, and you are looking at the Loyalty Program or Reward Program please go far away from Rise.ai, they are not a great choice, they are only good developers in selling Digital Gift Card and issued Store Credit.

Super easy to use and the customer service is great! Thanks Eddie (chat support). You were super responsive and fast with results. You're a 5 star rating on service. Since I haven't activated this feature on our store just yet, I can't comment on it fully.

Really easy to use - yet to implement on our store yet but the team area all v helpful. Very excited to get our programme up and running in the new year

The chat support from the app is good and give you the information when is possible :) Have a nice day

So far this app is great. I have had a couple of teething issues with the formatting on my website, Noa from the Rise team has helped me out with this and there are only a couple of other tweaks to be done. She has been a big help and very prompt in replying. I've only just installed the app and haven't been pushing the gift card until it's ready so no sales yet - I will update the review once it is up and running properly - and can hopefully increase to 5 stars :) Thanks - Nic

After some initial communication problems the team at Gift Wizard have been very helpful and sorted out the app so that it is working extremely well and we are very impressed with the way it works.

John at rise.ai was extremely helpful! He quickly got back to me with a very thorough explanation of how to resolve my issue. Love this app and highly recommend!

Customer support helped me sort out an issue with the way my gift cards were presented and were great to work with

Very good product. Super attractive for our customers. Easy to sell and fulfill by the customers. Great also by the different possibilities to send the card, use incentives...
The team is working on modifications to use the cards and egifts in other language.
Good reactivity of the team with the chat...