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We have a complicated workflow where customers receive a bonus on top of their 5% rewards if they hit certain thresholds. This caused a glitch in how rise handled the rewards and sometimes gave customers double rewards. After some back and forth with Rise which took a while they have mostly fixed this and have also compensated us for the customers who received and redeemed more than they should have. The app does not give you great reporting to be able to monitor this situation or view pending rewards and as such it took me a while to catch this error. If they fix reporting and we confirm this app is working properly I will raise my review again.
Great app, easy to use and highly increase sales, I truly recommend using it
O aplicativo cumpre tudo o que promete, possui interface amigável e fácil de usar. O atendimento do suporte é excelente.
Hi Nordweg,
Thank you so much for the positive review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!
The customer service is excellent. Really fast response time. Eddie did a fantastic job helping with a minor issue I was having.
Thank you for taking the time to write a review and for giving Pauline a shout-out! Please let us know if you have any other questions we can help with :)
Surprised how good this app goes for creating a loyalty program. Rewards are with real money, not with points. This is much better to make the customer come back and use their credit.
Awesome APP! The customer service is truly amazing and they will go out of their way to help you out! HIGHLY RECOMMENDED
The customer service is incredible. Noa has been pending all my doubts satisfactorily. Thank you. The application works as expected. Infinity of options to reward consumers.
Thank you for this awesome review - your success is our success 🙏
Good luck with your new Store Credit and Rewards Program!
Amazing service and Great app! Thanks so much Ari for answering all of my questions today!
Highly recommend Rise.
I use it for Gift Cards, i’ts easy to use and works great!
Fantastic costumer service!
Thank you so much for this great review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
This app single-handedly helped relaunch my business during Covid, and I couldn't be more please with my experience.