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I downloaded this app for e-gift cards this holiday season. I had several questions prior to launching, and each time they were so helpful and able to walk me through each step!
The app works like a charm and integrates easily with the theme along with excellent support team (John)
Hi Kai Gourmet, thank you so much for your kind review and support! We are thrilled to know that you are happy with our app. Have a nice day! 😊
The staff support during my migration process has been nothing less than spectacular. I've had four different reps step in when the one I was working with was out, and everyone was on top of my account and ready to help, even before I was a paying subscriber! Itay was the final rep who performed my migration from Square to Shopify, and he went over and above to help me understand the process, and what benefits we could expect from using Rise.ai Gift Cards and Loyalty Programs. Highly recommended! Honestly, their features are so rich that it's even more complex than my company needs at this time, but I feel we will grow into using all features offered, in tandem with our awesome new Shopify site. Shopify has come a long way with app integration, and it truly is like an all-in-one, seamless experience, without feeling like many moving parts.
Thank you for this wonderful review. We work hard to ensure the best customer experience for all merchants, even for those who are enquiring or have not yet subscribed.
We understand that migrating from one platform to another can be a stressful experience for businesses, and we thank you for describing your experience with Rise as "spectacular".
Additionally, appreciate you making note of the broad spectrum of "rich" features we offer.
If you have any further questions, please let us know. All the best with transitioning to Shopify!
Great customer service answered all my questions quickly. The agent was Eddie. So far RISE is very helpful for me because I need to issue store credit to past customers and this is a wonderful option instead of refunds.
Thanks for your feedback! It gives us much pleasure to know that we were able to provide you with the assistance you need. Our support team is always available to assist you if you need help! Cheers :)
Really good app. I switched from a point-based loyalty program and this store credit program works much better for my customers since it's easy to understand. Support has been phenomenal as they were able to answer all of my questions as I was learning about the back-end stuff.
****still on trial, will update this review in a few weeks****
Instaled this app to add gifting to my shop. I really liked the concept of allowing the recipient to choose to get store credit instead of the gift.
Installation was really easy and the features were explained adequately.
So far so go :)
Still exploring everything the app can do for us, but so far so good! Fair and transparent pricing model - Giftwizard takes 9.99/m (Starter + Annual Plan) and I don't need to upgrade my Shopify basic plan.
Easy installation and it looks very easy to set up. I'm new at Shopify and it's a great way for me to get my business exposed using their gift card program. I look forward to seeing what it does to attract customers to my site!!
Support has been very active with us. A big thanks to Ari and Mark for their quick responses.
Beautiful interface, but needed some help to get the whole system working properly. John helped me through the errors and set up the entire workflow for me. Give this app a shot if you require your Shopify site to have credits & rewards working!
An incredibly professional, dedicated and friendly team behind one of the best Shopify apps you could add to your website. Fast and easy to set up, yet powerful enough to grow with. Highly recommended.
Not only is the functionality that Rise.ai provides going to dramatically improve our ability to build our customer community and revenue, the customer service at Rise.ai is outstanding. It's so nice to have an actual person on the other end rather than fumbling around with an auto response bot. We will be customers for life and we are very excited to see what advances Rise.ai has coming down the pipeline.
Ryan
Panacheeza
Hi Ryan,
This is such a great feedback. Thank you!
We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Feel free to reach out should you need help with anything!