Recensies (1.092)

Algemene beoordeling
4,8
Cijfers per recensieniveau
  • 92% recensies zijn 5 sterren
  • 5% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 2% recensies zijn 1 sterren
7 september 2016

We love working with Giftwizard! Although we've ran into quite a few bugs throughout our time with them, they are ALWAYS quick to respond and ALWAYS looking for ways to improve. A good percentage of our consumers are gifting, so it is very important to our brand that the gifting process is as easy and user friendly as possible. Giftwizard is definitely making moves in the right direction.

Enrou
Verenigde Staten
Meer dan een jaar gebruiken de app
24 februari 2021

It's very robust, but very complicated to get set up at first. Definitely push to get an account manager up front in order to get quicker response times. Their live chat is helpful and has fairly short response times, but an account manager was a game changer for us. They are still working on adding features and I think our use cases have added significantly to that feature request list. However, they have made exceptions to have their dev team do work arounds to satisfy our needs for things that aren't even available on the app yet. That is very much appreciated and in that way I feel we've received a personalized experience. All in all, I'm glad we made the switch. The user experience is much better than our previous app and a positive and simple user experience is worth any potential growing pains.

Huk Gear
Verenigde Staten
Meer dan een jaar gebruiken de app
24 maart 2020

Great app - not cheap for the full customisation - but really simple to use, good looking design and support team very good.

Flora Bhattachary Fine Jewellery
Verenigd Koninkrijk
Ongeveer een jaar gebruiken de app
Bewerkt 1 juli 2020

Good personal help from Sam with the bulk uploads and with Nadav for the customizations! Rise doesn't have a bulk upload button for store credit, they do have a bulk upload button for gift cards. Note: They charge a fee of $0,20 per store credit update above 250 store credit uploads per month. They are working on improving their API.

Pieter Pot
Nederland
Ongeveer een jaar gebruiken de app
8 september 2022

Great customer service, directed me to my issue immediately and was very informative and quick with response's.

Hampers & Co
Ierland
Ongeveer een jaar gebruiken de app
Rise.ai heeft geantwoord 8 september 2022

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!
Your feedback is very much appreciated!

Bewerkt 7 maart 2016

I opted for the Free introductory level. Maybe make it a bit clearer that tech support is needed for this app to function and give an indication of when to expect contact to avoid customer frustration. That said, once contact was made (Shavlev in my case) everything went smoothly and he helped me quickly and answered my questions and any issues promptly. I've not launched any specific ads to test the success of the app but everything went well during the tests I ran. I have no doubt any lack of success will be more down to me not targeting and driving the right traffic than the functionality of this great little app!

Ocean View Woodworking
Canada
Ongeveer een jaar gebruiken de app
8 januari 2021

easy to use and a well thought out loyalty program. Its a little expencive if you want to remove their branding, but everything else is perfect!

Eco o'clock
Noorwegen
Ongeveer een jaar gebruiken de app
27 februari 2023

Had some issues implementing their default rewards page. Messaged them and it needed escalated to next level tech team. Figured I wouldn't hear back for at least a day and started to work on something else. Just minutes later I got a new chat window saying the problem has been resolved. Great customer service.

Garden Tower
Verenigde Staten
12 maanden gebruiken de app
Rise.ai heeft geantwoord 15 maart 2023

Hi there,

Thank you for this amazing feedback!

We are delighted to know that you are loving the app and that you received immediate assistance from our Support Team.

Should you need help with anything, please do not hesitate to reach out. Cheers!

8 augustus 2022

Wonderful Customer Support . Just starting out with the app. Pauline was very helpful! Excited to see how it goes

Palm Tree Island
Verenigde Staten
12 maanden gebruiken de app
Rise.ai heeft geantwoord 12 augustus 2022

Thank you for your feedback! We are excited to see you grow with Rise and please know that we are always here to help so don't hesitate to reach out!

Bewerkt 20 november 2018

UPDATE: The team has helped me resolve any issues by making some changes. I will say they were very helpful once they were able to get back to me. When I see their customer service has improved significantly over time, I will revise and update my review. Thanks to the team for getting back to me in this critical week! I do appreciate your time and effort to help me get some issues resolved.

We needed this app to offer gift subscriptions through an integration with Recharge. At the beginning it seemed to work, however recently the experience with this app has made our gift buyers lose trust in our ability to fulfill their gift orders. There are some kind of issues going on, however the support, or even responses are very limited from the team. I understand personally when there is a huge setback with your company, all of your efforts are diverted to solving the problem. However, keeping quiet and not responding to messages from customers is a d i s a s t e r waiting to happen. Please reconsider hiring someone to at least answer incoming messages in a timely (less than 1 week response) manner.

Field to Cup
Verenigde Staten
12 maanden gebruiken de app