Rise.ai: Gift Cards & Loyalty

Updating my review from 1-Star to 4-Star. While I still completely believe that Rise.AI's pricing model is completely out of sync with Small/Startup company sensibilities (and budgets), the app itself is amazing. To me, it makes more sense to reduce the barrier to entry (app fee) and enable more features and build more cost into the transaction volume. That way we grow, and succeed together until a base fee starts to make more sense. That said, it's easy to integrate, customize, and deploy without knowing code. I only launched the giftcard functionality but look forward to utilizing the other elements soon. I also want to acknowledge the Customer Service/Support team, specifically Itay, who engaged immediately to "save the sale". He was outstanding when it came down to listening to my concerns and actioning an amenable solution. Exactly the kind of thing I wish more companies did well.

Save your time by choosing Rise.ai. Rise is by far the best store credit service for Shopify (Infinitely better than the competitors). It is intuitive and easy to use, works well with a ton of value. Usually, new apps are overwhelming with new features. Thanks to their onboarding and support team I was able to set up almost everything really fast - in that case loyalty program, rewards, gift cards and store credit refunds. Their customer support team has been available to help almost 24/7. I can highly recommend it!

**Update** Customer service from Ari was fantastic and incredibly helpful. I can't say enough about the fast thorough response. There are some work arounds to help with the issues I have already mentioned. There are updates coming soon that should make this program top notch. So far we do really like this app. we Look forward to working with Ari and Rise more. Will update again after the next updates.

Rise has a lot of potential. The gift cards are great and fully customizable. They are much better than the stock gift cards from Shopify. It was easy to set them up and match them to our stores theme. There are a few major flaws however. The app page says that you can offer loyalty points or cash back. Unfortunately loyalty points are not an option once the app is installed. We decided to try the cash back as rewards program but ran into the following problems. The first is that store credit and gift cards are all accounted for the same in a customers account and through Shopify. This means a customer could have store credit of $5, earned through a purchase, with an expiration date coming up soon. They could also have a gift card balance of $5 that never expires. When they log into their account it will just show $10 and not show them an expiration or separate what is credit and what is gift card. On the merchant side all we can see the difference directly in the customers profile but not in Shopifys accounting. So Shopify just shows that the merchant has a $10 liability instead of $5. Legally this is an issue for the merchant. This app has a lot to offer and great potential. However, until the store credit, loyalty rewards, and gift cards are separated and fully visible for the customer and for the merchants accounting, we just can't use this program.

I was very pleased with this app so far. We're using it to create bulk gift card codes so we can produce physical gift cards for distribution. The process is a little clunky as you have to get your bulk request manually approved before it can happen, but I understand their reasoning for that.

Hat leider nicht wirklich die gewünschten Funktionen und für den Funktionsumfang deutlich teurer als vergleichbare Apps.

We just installed this App on Firehouse Coffee. Pauline was fantastic and we are excited to start using!!!

*Rating based purely on customer service*

UPDATE 2/29/2016:
I was contacted by the GiftWizard team and they installed the app today. I considered removing my review but I chose to change my rating instead because I believe transparency is important in any business and people should chose this app based on the overall experience and not just one bad experience. At the time of this writing the app is working well and I have no issues with it.

Original review 2/26/2016:
This is a review purely based on customer service. I downloaded this app last week. I sent 2 emails last week asking for help with the app. no response. a week later i get an email apologizing and asking if I still need help. I reply this morning asking for help once again. Its the end of the day and not a response. Never got an opportunity to use the app so i don't know if its good. I'm removing it.

I have just started using this app, and so far I am enjoying it's very easy to use and manipulate, you can easily adapt it to your own brand guidelines.
Altough it's very easy I had a tiny issue adjusting the value of the variants as it kept automaticlly switching back to US Dollars! But their online customer service was very helpful (shoutout to Dana! for her swift reply and very quick action!)

I am excited to see how this grows my business and I really appreciate their speedy and adept support.

Great app thus far. No issues as of yet. I'm staying hopeful. Super easy to use and understand. I would like to so more these or icons.