Rise.ai: Gift Cards & Loyalty

DO NOT USE. Incorrectly charged me

We have been using it for years and works perfectly for our business. It took us some efforts to customize it to use in Japan, but it is worthy.

The customer service is always great.

It's a straightforward way to give credits and rewards to customers, love how easily it integrates with Shopify

Easy to use, great customer service

Thank you so much to Juna for her professionalism. Very helpful !

The Frankie Shop team !

Very impressive customer service and this app is the best I could find for gift cards and a rewards program.

The Rise.ai support team are beyond helpful. Juna and Eddie went above and beyond helping me create a more robust, user friendly and secure gift card process. Customer service is top-notch. I appreciate their help and support very much!!

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).

Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.

Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!