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Since speaking with the Rise AI team I have reviewed and updated my original review of 1 star to 5 stars. The customer services and care of both Hila and Itay was 100% spot on and they deserve the 5 stars for that alone. I was originally disgruntled with the service and costs, but Rise AI swiftly resolved this for us and have gone above and beyond. It is refreshing to see this and it certainly has changed my opinion of them. I highly recommend the company based on their customer care.
Thank you so much for your feedback. Customer Service is our number 1 priority and we are glad we could fix your experience.
We hope to continue providing you the best experience possible :)
I was grateful their live chat was able to help me within a few minutes. Not having responsive support can be so frustrated with Shopify apps. I was able to get an answer to my question fairly quickly on a Sunday, which was huge.
I think I have been on Shopify for a bit over 8 years now and this may be my first review, and that should speak for itself. I cannot say enough great things about Rise and the team there. The price is absolutely justifiable, and with the proper setup (which the Rise team helps with) your ROI will be 7x-10x. We saw immediate results and I cannot wait to see Rise, rise to the top as our favorite app. I was not incentivized in any way to leave this review and I am leaving this review after a couple of months of use. For any pyp competitors reading this review. I hate this app, worst app ever, stay away.
Thank you for this super-great review - we really appreciate it!
Our goal here in Rise is to help merchants like you to maximize their growth potential - It's always nice when hard work is recognized 🙏
Keep up the good work with your Store Credit & Loyalty program!
I like this app very much, great app for gift card and loyalty program, very useful and easy to set up. The customer service is great. They respond very fast and always help me solve my issues. Highly recommend to use this app
Hi there,
Thank you for the great review! We are happy to hear that you find our app useful and easy to setup.
Your feedback is very much appreciated!
A little bit of work to get up and going but with the amazing support from the Rise team, we got it all sorted. Great app! Thank you.
Thank you so much for this great review 😊
We all really appreciate it 🙌
Excellent app, great features and even better support! Keren was very helpful in answering my questions. Looking forward to going live and increasing our customer base!
Thank you so much for this wonderful review. We're so happy you like Rise.ai 🙏
Enjoy your Gift Card and Loyalty Program - you're awesome 😊
Very service oriented team working to develop this outstanding app. Easy to integrate and very intuitive for our customers to use. Within days of downloading the app, our customers began to use it. Highly recommend adding it to your Shopify store.
After reviewing many products, Rise was our preferred choice and they have exceeded our expectations both as a product and their support and deployment teams. Seeing an immediate take-up of Gift Cards, we are now looking to leverage the other features to really drive our customer's gift card experience.
Thank you for this great review. Our team is always here to help ✨
Please let us know if we can help with anything else.
I needed quite a lot of support to get this to work exactly as I wanted/needed.. but replies are so quick, and very helpful! Of all the apps I looked at, this did what we needed and I am really pleased. Thank you
Easy to navigate and implement. Gift cards up and running in a flash plus their service is fast + excellent.