Avaliações (1 097)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
23 de dezembro de 2021

The app works great and integrates with our web store easily. We recently had an issue and their customer support fixed it very quickly.

Magpiekids
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 30 de dezembro de 2021

Hi there,
We are glad to hear that the team provided quick support! Thank you for the review and please let us know if there's anything else we can assist with.

4 de dezembro de 2018

We are so pleased with how easy and user friendly the interface is from the start. We needed support to integrate with our store and they were really responsive and friendly and solved the issues we had. You won't be disappointed in choosing Gift Wizard!

Christ For All Nations Store
Estados Unidos
Over 1 year usando a aplicação
29 de junho de 2020

Continue to be positively surprised by the team at Rise. They are always available for a quick support and the app is getting better and better. The new collaborations with IG and Google are amazing additions as well! Well done Rise

NUDE USA
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 1 de julho de 2020

Thank you so much for this great review. We're so happy you like Rise.ai 🙏

Enjoy your Gift Card and Loyalty Program - you're awesome 😊

9 de dezembro de 2020

Rise is the true gift card solution that you are looking for. They are also constantly pushing out new features and updates to build on a great overall customer experience. Also their entire team from the CX team to the VP Marketing is always a pleasure to work with!

Naturopathica Holistic Health
Estados Unidos
Over 1 year usando a aplicação
Editado a 21 de dezembro de 2017

Ari is prompt in solving the issues. He even called up to explain and fix promptly.

Topmunch
Estados Unidos
Over 1 year usando a aplicação
20 de novembro de 2020

Superbly designed, easy to use, and the fast support by the team is hard to beat! Looking forward to amplifying our GC sales.

YAK Grills™
Estados Unidos
Over 1 year usando a aplicação
18 de março de 2020

Great app for Gift-Cards and Store Credit! Customer service is also top-notch. A little pricy but functions exactly as expected!

Bullstrap
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 19 de março de 2020

Thank you so much for this great review. We're so happy you love it 🙏

Enjoy your Gift Card and Rewards Program - you're awesome 😊

Editado a 7 de setembro de 2021

UPDATE 9/7/2021: At the request of Rise, I am updating my review and adding some stars to my formerly one-star review. Before writing my initial review, I reached out to customer service via chat to confirm that, if I uninstall the app, customers would not be able to access their gift card codes in their email. After expressing my disappointment that this is the case, I was told by CS that they wished they had better news (and obviously no resolution). After writing the review, I was offered 12 months of continued support at no charge. Hopefully, all of the gift card recipients will have redeemed their gift cards by then. In the meantime, I have quit using Rise and returned to using Shopify's included gift card process. The original review starts below. Short version: Buyer beware. Don't use this app unless you plan on using it forever. I started using this app during the pandemic, since I wasn't open to walk-in shopping and people were buying gift cards online to support the store. Once gift cards sales dropped off, I planned on discontinuing using the app. Turns out, if you want t stop using this app, customers who purchased (or received) gift cards will no longer have access in their emails to the code that allows them to use the gift cards. Not a good look for me or the gift card giver! So I can either screw my customers or continue paying $20/month until all gift cards have been redeemed. Apparently, I can download the codes and the customers can get them from me. But wow, that's a huge headache for them and for me! I wish I had never used this app.

Rooted, by Pollen
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 5 de setembro de 2021

Hi there, we have been in touch with you directly to resolve this :) Customer satisfaction is our number one priority and we'd like to work with you to find the best solution.

If exporting the outstanding gift card codes does not work for you, there are other options :)

17 de dezembro de 2021

John was responsive, patient, and very helpful! He fixed my issue quickly! I appreciate the customer service provided and I love the app!

Grace & Gratitude Teas
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 19 de dezembro de 2021

Hi there,

Thank you for sharing your positive experience with our app, and specifically with John.

Please let us know if there's anything else we can assist with :)

29 de novembro de 2021

Specifically, Pauline was amazing today! I had a rush job and needed to delete the ADD TO CART button because my clients were confused. We now only have a SEND AS GIFT button and that works better.
Thank you Pauline!
Richard

Hi BEAUTIFUL YOU
Estados Unidos
Over 1 year usando a aplicação
Questão respondida por Rise.ai 1 de dezembro de 2021

Hi Richard,

Thank you for the wonderful review, and for giving a shoutout to Pauline for her support! We're glad that you now only have the 'send as a gift' button appearing on the page so that your customers make the most of the gifting experience.

Have a great day!