Rise.ai: Gift Cards & Loyalty

This app has amazing features, and even better customer service. If you are looking for an app to handle your loyalty program, and store credit for exchanges look no further! They are incredibly responsive and helpful.

Allows for the customization we need. Plus, the team is super helpful and always available with questions. Definitely recommend!

not a fan. Glitchy. Some of my customers were receiving super high gift card amounts and I couldn't figure out why those credits were like that. They were supposed to get 1% cash back credit and I had customers getting $51 and $13 in store credits.

Awesome App and it has helped us increase our sales!
They have been there every step of the way to make sure everything has been working and going well. Thanks!

Very helpful customer support, intuitive product and a clever solution to offering store credit en masse. Definitely worth investigating.
Thanks Team Rise!

UPDATED: Support reached out to me and I was able to fix what was wrong. I'm updating to 4 stars until I can get some real-life use out of the app. I want to see if my customers experience what they should. So far, so good though.

I am confused on how this app got so many good reviews. I've been back and forth with support for a month, over a number of issues - all related to the loyalty portion of the app. The workflows are not easy to use if you have anything beyond the basics. The 2 main things we wanted to do - issue store credit for X number of bags of coffee purchased and limit the workflow to specific collections - are not available right now. There are work arounds but they are cumbersome. I placed a number of test orders today (not thru the app; these were actual orders out of my own pocket) and nothing happens. Currently awaiting an answer to my cry for help from Support one last time. I did give 2 stars because Support is fairly responsive and helpful but I don't feel like my needs are over the top and yet I can't get this to work. Could be user error - if support takes care of my issues and gets me up and running today, I will update my review. Otherwise, I will need to cancel; too much time and money wasted so far.

Subscribe feature is available now! There is no unsubscribe option allowing customers to opt out of email notifications from the app. I've been on chat time and time again to figure out options and the assistance is awful and leads to no options. Avoid this app if you don't want to deal with angry customers that can't unsubscribe. Hopefully I can find a better option. The headache with a large customer count is not worth the store credit function.

Very helpful app! Does a nice job at making products instantly available as gifts. Sounds like they are adding more features that are coming out this week which we will use right away.

So far, Gift Wizard has done an awesome job for us. It was a great find for selling our gift certificates online.

Very nice app, is eaasy to use and to customize to my needs. I use it mainly to issue store credit for refunds.