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We went from not having any gifting options to offering the best digital gift card purchasing experience for our customers in a matter of a month and a half. The app makes it easy for all our departments to consolidate worflows and processes. We were also able to address reporting issues that we didn't anticipate on being able to do prior to the Rise app. Dana, our account manager worked with us every step of the way ensuring that we were comfortable with our launch process and made sure to address all questions and hosted portal trainings for our different teams. She went above and beyond to make our holiday season at Vuori that much more impactful for our customers. To say we appreciate her is an understatement!
Thank you for the wonderful review and for expressing your appreciation of the work of your Account Manager, Dana.
We are thrilled to be working with you and look forward to continued success. Of course, Dana and the entire customer support team are available to assist so that we ensure your gift card goals are achieved.
Great App great Service! Thank you John from Rise.ai for sorting out the billing misunderstanding so quickly.
Hi there, thank you for you your feedback and we're happy you love the app!
Please reach out to us at any time if there is anything else we can assist you with.
Great, easy to use and very responsive team!
Have just started using this app and am loving the can do attitude that exudes from using it. Crimson Kitten
Thank you so much for the review, and good luck with your new Store Credit and Rewards Program :)
Great support! Good looking app!
The app is not secure. Fraud was committed for more than a year using rise gift cards in our online store before we caught it. We found dozens of orders that used various names and shipping addresses that were paid solely with rise gift cards that were fraudulently created. Example: one "customer" had generated hundreds of $5 gift cards and put them toward 12 different orders over the course of a year. All gift cards were issued under different names and e-mail addresses, but all gift cards were put toward a single order. This happened over and over with other "customers." There seems to be a system since goods all shipped to different addresses. This has resulted in thousands of dollars in shipping and inventory lost. We contacted Rise, requested a refund for all 2022 and 2023, but we also feel this should be noted that this is even possible. Our team is floored. We had no issues to our knowledge 2019, 2020, or 2021. The problems we have found so far all started 2022.
Ari and the team have been brilliant at helping me get this set up as I needed some customisation for the app to work with product that I sell. So far it is working well, really easy to use their app and looks great on the website.
Easy to use, and very helpful.
My store getting more orders since I add it to my store.
Very fast and friendly customer service.
We are using this app for brick and mortar and online - rewards, gift cards and store credit. The online functionality on Shopify with gift cards is much improved now that we are using Rise. After one support call - (Ari assisted me) I am very impressed! Thank you for the help and for the great app.
Rise.ai has been wonderful for us. Imported all our gift cards in a matter of a few hours, when compared to the alternative it has literally saved me days worth of work. Thank you guys!