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We're using Rise for gift cards and loyalty. Replaced our previous rewards program with this and couldn't be happier. Support is exceptional. Set it up right and it's definitely worth the investment. Excited to use during the holiday season and beyond.
We used this app to send electronic gift cards during the holidays, and it has been seamless. The team is super helpful and responsive to questions. Highly recommend the app.
Thank you so much for this great review! 🙏
We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊
Update** Sept 25, 2020
I had an issue with a customer who ordered a gift card but did not receive it. I messaged the Chat and Sam replied back to me quickly and informed that there was concern that the customer used part of a gift card to pay for the gift card. The level of sophistication to safeguard us is great. I really enjoy using Rise. It is the most expensive app we use but quality does not come cheap. Money well spent! I found Rise while searching for a gift card based loyalty program. I have never looked back since. After downloading it, I saw it was very intuitive to set up. I scheduled a call with a Rise representative to speak about the app and what it can do. After a quick 30 min call, I had what I needed to continue building out my flows and start building greater loyalty with my customers. This is the fastest I have been up and running with an app. Rise has been great and they continue to be great. Thank you for the amazing service and awesome product!
Thank you for your review. Our support team is always here to help ✨
Please let us know if we can help with anything else.
We are very impressed with the nuisances with this app, it is very very clever and it really does tick the gift card and store credit. The customer service is outstanding and they took on our custom suggestions and will put them into action! Their rewards program is a bit weaker than their gift cards functionality. We are undecided about the cash back rewards vs other points based rewards, this is a drawback. Not being able to make the customers 'save' and 'build' their rewards is something I think may be a drawback. All in all worth the money though.
Thank you very much for this 5-stars review and for the important feedback 🙏
Enjoy your Gift Card and Loyalty Program, we're always here to help.
Pretty cool tool to simplify the Gifting option. Ari's customer service is outstanding. Very responsive and open to customization requests with a tight turnaround time. Would recommend to anyone looking to a simple solution to add the gifting option.
Very easy features and the support is very quick. We use Rise for gift card and creating discount codes.
Thank you for your review!
We are thrilled to know that our app is helping you with your business.
Please feel free to contact us if you need further help or have additional questions.
At first I was initially irritated that their old pricing guide wasn't clear and didn't realize what was/wasn't included at different price points until after installation. HOWEVER....After seeing it from the customer perspective they changed their pricing tier wording here in the app store the next day to reflect things more clearly. The Rise team really does care about how their customers and potential customers feel about their product and genuinely want everyone to enjoy its features and everything be clear. Not to mention, it has great store credit features that I don't think any other app has.
Hi Stephen,
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
First of all, I wanted to say we are deeply sorry for any inconvenience we caused.
Our pricing structure is based on total store orders and on features. You can see all the details here - https://rise-ai.com/pricing and on the pricing page itself. We're sorry you found it confusing, and that you didn't fully understand how the charges apply. Just as a safety measure, we will implement fixes to make this even more clear.
In any case, as our policy is 100% customer satisfaction I'd love to talk with you and give you more details. You may reach us anytime at info@rise.ai or at +1 646 8786419.
I look forward to hearing from you.
Best,
Mark
LOVIN IT!!!! Gotta jump in and market it more for our customers ;)
Easy to use! Customer service has been responsive and very helpful with our needs. We recently upgraded our plan and are enjoying the new features available to us.
Thank you for the fabulous review! We are delighted to know that you were able to get the required assistance.
Hit us up if you need help with anything else. :)
John with Rise has been very helpful with my issue that I had today. Very informative and speedy at responding/solving the matter!