Avaliações (1 097)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 5% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 2% das classificações são de 1 estrelas
13 de novembro de 2024

Eddie was very helpful in resolving my issue in a timely and concise manner. I am still learning how to use Rise.ai so it's good to know there is some there to answer any questions I have.

GoodFor
Nova Zelândia
About 1 month usando a aplicação
2 de janeiro de 2024

We use rise to manage our employee store. I really like that we can adjust balances of existing loyalty cards and gift cards. Their customer service is very helpful, kind and careful. I was helped by John today and Eddie quite a few times in the past. Great service. -- There are a couple of features that I'd like to see built in such as an easy way to export all existing Loyalty Card Codes (I had to do this manually) and I'd like more control over the Rise Loyalty button for users who aren't logged in.

ShopFactors (Canada)
Canadá
11 months usando a aplicação
Questão respondida por Rise.ai 20 de fevereiro de 2024

Thank you for your feedback! We are delighted to know that you've had a great experience with both our app and with our Customer Support team.
Hit us up should you need further help with anything. :)

Editado a 12 de março de 2024

Good support team & help me resolve me issues.

Asia Penelope Collection
Austrália
7 days usando a aplicação
12 de abril de 2019

Preparing to launch my store, the e-gift service works wonders and you can add your personal touch too..

Sol le Luna Closet
Botsuana
Over 4 years usando a aplicação
Questão respondida por Rise.ai 14 de abril de 2019

Thank you so much for the review, and good luck with your new Store Credit and Rewards Program! Just don't forget to come back and update once you get the results ;)

6 de junho de 2019

This is a great app. We were looking for a gift card solution that would offer more and this one's features are great. We especially like that we can add our own custom greeting card designs and that users can schedule the delivery of their gift cards.

We'd love to be able to customise more of the fonts and colours to bring the app in line with our site's look and feel but this isn't a deal breaker.

Naturehike Africa
África do Sul
Over 4 years usando a aplicação
Questão respondida por Rise.ai 11 de junho de 2019

Thank you so much for the review, and good luck with your new reengagement platform.

Thanks for the suggestion - we love customer feedback! Wait for our next release because new fonts are on their way. Please update the review once you get the results ;)

21 de dezembro de 2021

We use this to provide gift cards for our customers, it gets the job done. It's unfortuante we are not able to see more recipient information or delivery information. It would be nice if there was an option to schedule a delivery of a gift card to send manually in case a customer sends it to the wrong email and wants to send it to the correct one at a certain time. John was my support contact and he was very helpful and responded quickly. Thank you John, you helped all that you could and was very kind to talk to!

Leaf'd Box
Estados Unidos
About 3 years usando a aplicação
Questão respondida por Rise.ai 30 de dezembro de 2021

Hi there,

Thank you for the review and feedback. If you could please send us a detailed request of the information you'd like to appear in our app, we'd appreciate this! We review our merchants' feature requests on a monthly basis with our dev team, and add these features to our app as soon as we can :)

Please email us at info@rise.ai

Have a great day

Editado a 22 de agosto de 2019

I used this app. It is easy to use and user-friendly. Support is good but a bit slow but I will recommend this app.

British Food Supplies
Estados Unidos
About 4 years usando a aplicação
Questão respondida por Rise.ai 26 de agosto de 2019

Thank you so much for the review, and good luck with your new store credit platform.

16 de junho de 2023

A great user friendly app to get your loyalty program off the ground. There are a number of video tutorials available on their YouTube channel that I found very helpful when learning how to make our flows. Eddie on the support team was a rock star and was super helpful and attentive!

APOTHEKE
Estados Unidos
Almost 3 years usando a aplicação
Questão respondida por Rise.ai 21 de junho de 2023

We are so glad our team was able to help you out quickly and that you are happy with our service :) It means a lot to us that you took the time to leave a review. If you ever need anything in the future, we are always here to help!

Editado a 27 de abril de 2022

Great support! I have recently downloaded this app. It seems pretty cool, just having some issues with displaying proper currency.

Yam PL
Polónia
Over 2 years usando a aplicação
Questão respondida por Rise.ai 19 de dezembro de 2021

Hi there,

I understand that Hila from our team helped you so the correct currency displays :)

Please let us know if there's anything else we can assist with!

2 de março de 2022

I downloaded the app to use as our loyalty program and had it set up and running in less than hour. Easy to customize and I like the features available. Looks like it has everything we need.

Amy Head Cosmetics
Estados Unidos
Over 2 years usando a aplicação
Questão respondida por Rise.ai 29 de março de 2022

Hi there,

Glad to hear that you are liking our features! This type of feedback motivates us to keep moving forward, to make our app as best as possible.

Thank you so much!