Rise.ai: Gift Cards & Loyalty

App is great for offering rewards to customers, its very user friendly. Had an issue after I had an external web designer amend my website, but the chat support team logged right into my site and added code to get me up and running again in 2 minutes!

their customer service is extremely helpful and quick to respond!

We used this app for a over a year and is extremely expensive for what it offers and the results it delivered - we didn't really find any major shift in increased sales or customer experience compared to what we used before (which was Shopify Gift Cards).

Also, when we uninstalled we learned a pretty harsh lesson - be aware that when you uninstall or remove the app, your customers won't be able to open the link to the original gift card sent to them - which is totally wrong & unfair to the customer as well as the brand. We were under the assumption that you can retrieve it via the Shopify backend. Additionally, if there was any expiration date associated with the Gift Card, then it would not honour it as well once the app has been uninstalled. I don't know how the app approval works but I am surprised this type of stuff was even accepted by Shopify.

Overall, a pretty ordinary experience having spent a lot of time & money on this for well over a year - wouldn't recommend!

Good app, very user friendly with tons of tutorial videos. Great price and most of all great customer support.

We are just starting out using this app but, after trying a few others, we can say, at least so far, this app is above and beyond better than the others! It has great features and is easy to use and set up. Everything is pretty much straightforward and, the questions we did have, Eddie was very quick to answer and helped us tremendously. Highly recommend this app!