EG Auto Add to Cart Free Gift , 451件のレビュー
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Good APP. Good support.
We are using the App for more than 6 months now, automatically adding free perfume samples to specific orders. It works great! Today, we have had an issue with the samples not appearing in the cart, and we contacted the support. Nathan provided us with a quick (less than 1 hour!!) and efficient answer (actually, it was on our side, we did something wrong with the publishing parameter of the samples product). Great product + great support = happy merchant! ;)
The Dev team for the application was very responsive. We had an issue that was causing a duplication of our add to cart feature when we combined discounts they helped us identify the issue and the resolution within a day now we can go on with our Black Friday sale uninhibited highly recommend. !
Great app and team! Nathan was super helpful in customising the app to match our branding requirements and was also able to help us with troubleshooting during the set up process. Overall we're really happy with the results of this app which we used to reward our Loyalty Members.
Absolutely amazing! Its exactly what we were looking for, a hassle-free way to add a gift with purchase, where our customers can actually see the gift added to their cart prior to completing their purchase.
PLUS it makes fulfillment much easier and of course all is reflected on Shopify's inventory.
BEST COMBINED with the app Simple Bundles & Kits.
FYI the team is very helpful and responsive, which makes this app absolutely amazing!
I recently had an outstanding experience with the g Auto app, and I feel compelled to share it. As a user, I encountered a technical issue that was initially baffling. However, the assistance I received from the consultant, Steph, was nothing short of exemplary.
From the very beginning, Steph demonstrated an exceptional level of expertise and patience. She meticulously walked me through the troubleshooting process, ensuring that each step was clear and understandable. Her approach was not only professional but also genuinely caring, making me feel valued as a customer.
The resolution provided by Steph was both efficient and effective. Thanks to her guidance, the technical problem I was facing with the g Auto app was resolved promptly, and everything started working flawlessly. It was a relief to see the app functioning perfectly, as it plays a significant role in my daily routine.
What truly set this experience apart was the level of customer service provided by Steph. Her knowledge, coupled with her customer-first approach, made a significant difference. It's rare to find such dedication and commitment to customer satisfaction.
I wholeheartedly recommend the g Auto app to anyone looking for a reliable and user-friendly automotive application. The level of support and expertise available is top-notch. If you ever encounter any issues, rest assured that the support team, especially consultants like Steph, will go above and beyond to ensure your satisfaction and the app’s optimal performance.
Génial ! c'est exactement ce que je recherchais comme outil. Facile d'utilisation, prix accessible et un support client ultra réactif. Je recommande à 100%
It work
Not too happy with customer service. Sent a request out over a week ago and no one has responded back. If I can't get help, I can't use the app. When will I get a response?
Hi Haus of Business team,
Nathan here, the product manager of EG. I am disappointed to read this review after helping you with the issue you reported.
From our side, the main point of delay was caused by our request for your store's collaborator code - this requirement is imposed by Shopify and was out of our control as we needed to log in to your store to see the issue you reported. Our records show our request for you to share this code with us was sent on 11th December and you replied on 18th December (the same date you wrote this review) asking why no one had replied to you, when we had.
We worked hard to debug the problem you raised with us and found you had many custom pages on your site where you add products to the cart/checkout in different ways which led to some back-and-forth discussion to pinpoint where we could replicate the issue. Within a day of us having access to your store, we found the changes needed to be made on your custom theme to resolve this issue with EG not applying rules. I kept checking your store and saw that these changes were then implemented and that they solved the problem but did not receive any update that they worked.
I am pleased to see you are still using EG and making good use of your rules to boost your AOV and conversion rate.
All the best,
Nathan
This app is truly fantastic! Easy to use and has great functionality. What I loved was their awesome support team. We hit an issue with functionality, but Nathan jumped into action and fixed the issue the same day. Everything runs like a dream. Many thanks for the great support!