EG Auto Add to Cart Free Gift
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This app has caused us many many issues. Their glitches often result in not adding a gift or not removing the gift when customers remove products. Caused us having to manually edit lots of orders, wasted lots of our support team time, and the worst part is when we reached out to them, their support is cold and not caring at all, never tried to help resolve their own issues, only blamed us by saying that it's our own theme code that doesn't work and caused conflicts with this app. After changing to another app, all those problems were solved, then we realised that it's this app that doesn't work.
Hi there,
Nathan here the product manager for EG. I have tried reaching out to someone in your team who raised a customer support request a while back but I haven’t heard back from them.
I am disappointed to read about your experience with the app. I have checked through our support records and understand why you feel this way. We have made major improvements to our support flow and added more resources to our support and development teams as we realised it needed improvement. We’d be more than happy to assist in looking into the issue you have faced and look into a possible solution for this hiccup with EG if you’d like to use the app again. We’d love to turn this around and make EG work well for you.
Let me know what you think.
Best regards,
Nathan
Awful.
Ruined our sales completely and i don’t know even why.
Took us from 100 sales a day to 5
Still waiting for customer support
Hi Extended Alpha team,
Nathan here, the product Manager of EG. After discussing the situation via email, we both understand that the issue was not caused by EG. I’m pleased to see you are back using EG to power your promotions and boost your Average Order Value.
Kind regards,
Nathan
I wish I could give negative stars because of how many sales they've cost me, especially during my Father's day promotion. At first, the app worked wonderfully and I truly believe helped increase my conversion rate. Then, it began to glitch, remove items that were added to cart, clear the cart completely, and reload pages incorrectly. It seems like a small mistake, but our sales were from 5-15/day to 0, for an entire week. I reached out to support, and heard nothing. I uninstalled the app, and I still had the issue, reinstalled and tried to delete my promo from everywhere I could find, and still had the issue.
They guarantee their support will get back to you within 24hours. But after 3 days and 15 different emails to every support email I can find, still no response or help.
You need to create discounts in Shopify. The application applies them automatically. It is not comfortable. For example, the buyer has a promo code for a 10% discount and he will not be able to receive a gift
Update: 14 August 2023:
Hello,
I noticed you have reinstalled EasyGift and have used it well, I've tried contacting you to find out how you're finding the app now we've made considerable improvements to the app since you last installed it and had a bad experience. I'd greatly appreciate any feedback you have about the app now and why you've decided to use EG again. Feel free to email me: nathan@fiftypoint6.com
Kind regards,
Nathan
Product Manager of EasyGift
16 June 2022 reply:
Hey there,
I apologise that you have faced this issue with EasyGift - we have made an effort to highlight that a method of discounting needs to be used to make the item free.
I have emailed you about your grievance and have suggested a solution for you and hope this can make it right. Please get in touch with: services@fiftypoint6.com if you have not received this email and I can explain the solution we have.
Kind regards,
Nathan
Product Manager of EasyGift