Giftship: Gift Options & More

UPDATE: I've adjusted my 1 star review, as after posting Tim & Kevin fixed the problem in about 10 minutes. Here's to happily shipping to multiple addresses again.

I loved this app. Support was initially great, and there is no doubt it has boosted sales. However we have had an issue with this app since the middle of May 2020, where whenever a customer tries to enter an address the app just freezes, with the dreaded constant spinning 'wait' wheel. I contacted Pix on the 20 May. Nothing. On the 27th May. No response. Mid June, no response, again on 4th July through every support channel i could, in frustration. Still nothing. This is a great app, but unuseable for us as the support has become so poor. I'm giving it a week, then uninstalling. It's a real shame and so so frustrating. When an app is this useful, the support needs to match it, which it did in the beginning. I'm wondering whether this is a classic case of give good tech support at the outset to get excellent reviews, and then abandomnolder accounts to their fate. Real shame.

INCREDIBLE app with incredible support. The app does exactly what it says and it will. Tim and Zak went the extra mile to help us with our custom needs.

Couldn't recommend a better app and company to work with!

When we were building our Shopify business, we had repeated bad experiences with Shopify "experts" and other applications companies. Finally, with Apps by Pix we have found a Shopify app and business that has been genuinely helpful, concerned for our business, and mindful and caring about the quality product they are producing. We are soooo appreciative of Zac and Tim and the team at Apps by Pix for their detailed work. This app improves our business model, our customer experience, and our operations substantially!! We invested in a lot of up front work with Zac and Tim before installing the app - these guys are terrific!! They are VERY responsive whenever we have had a question or concern. We required a bit of customization on the app to fit our business model and they came through with flying colors! We would recommend this company to anyone considering the app. By the way - we checked out several of their references beforehand and got the exact same feedback!! That speaks volumes! Thank you Zac and Tim for showing us that we can partner with a development company that won't leave us high and dry!! Keep up the great work!

Tim and team we're so quick to respond and helpful. They answered my questions immediately. I couldn't recommend Giftship more!

Saved a lot of manhours for us by automatic most of the stuff we used to do manually earlier. The customer support is fantastic!

Giftship is an awesome way to customize the gifting experience for your customers. The best part, the customer service is AMAZING! We highly recommend adding this app to your Shopify site.

We recently changed to giftship from another app we had used for a number of years to help with better functionality for our shipping. We have previously used another app for our gift hamper service The Botanica Box. Having recently engaged another web designer for our latest business, Foliar (a florist) we were recommended to use Giftship for that. We were so impressed by the extra functionality included cut off times that could be set to our local time and Clearer entries for note card entry. We decided to also change this over to our gift hamper service. It was easy to set up, but I just needed help to remove sections of code that are not needed now. The response I received from support was incredible and they were able to resolve the issue immediately. I could not be happier with the app itself and the support as well

We use this app on our store for multi-ship and product options and plan to add the bundling. Their customer service couldn't be better. So happy with this app and the people behind it! They've solved a lot of issues on our end quickly and made it really simple.

Zac and the whole GiftShip team have been amazing to work with in bringing what had to be this insanely complicated functionality to the Shopify community selling gifts.

The Pix Applications team is VERY responsive and easy to reach whenever there's a question on functionality or just to listen to potential improvements as the app evolves. VERY happy with our experience with the GiftShip App!

So far, so good! This app was very easy to implement, and the settings are both thorough and clear. My store's theme was interacting with the multiple-address feature, but the Giftship team got back to me almost immediately, and had everything completely fixed within 24 hours.