レビュー (322)

総合評価
4.8
評価レベルごとの件数
  • 評価の93%は5つ星です
  • 評価の2%は4つ星です
  • 評価の2%は3つ星です
  • 評価の1%は2つ星です
  • 評価の2%は1つ星です
2023年8月17日

I really want to like this app as it offers what I need for my business. However, the lack of urgency in support has got me to rate this only 3 stars. I had to turn off ads and I'm losing revenue until they work out bugs in their system. They know how critical it is to me and yet I do not feel they take it a priority. Most really good app offer a support chat where things can get done quickly. ...

The Wind Chime Co
アメリカ合衆国
アプリの使用期間:9ヶ月
編集日:2020年11月27日

The headline is that ultimately my Giftship experience didn't work out. We initially really wanted to use it for the ability to add multiple addresses to a single order (a great feature) and writing gift messages for each one (also helpful) and delivering Festive orders after a certain date. However, the upside of adding these additional features was diluted by glitches - e.g. the additional ...

Russell and Atwell
イギリス
アプリの使用期間:約1ヶ月
編集日:2018年3月6日

*Updated to 3 stars, spoke to Zach, who explained I had spoken with the call center. He was knowledgable and helpful. Advised email as the best way to get quick support (creates a support ticket) rather than phone. Will stick with email going forward. Will update again after app has been running.

Original: So far the support stinks. Called to get phone support for a simple questions, was told I ...

Matthews 1812 House
アメリカ合衆国
アプリの使用期間:26日
編集日:2020年9月18日

We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges ...

Everyday Oil
アメリカ合衆国
アプリの使用期間:15日
Gistが返信しました 2020年9月23日

Thank you so much for your feedback, it is truly invaluable in helping us make Giftship a better tool for all merchants. We also appreciate the kind word about our support.

...

編集日:2023年12月21日

Black Oak Coffee Roasters
アメリカ合衆国
アプリの使用期間:約3年
Gistが返信しました 2023年12月21日

Hello,

Thank you for your feedback.

As you can see from our reviews over the last 7 years, we take support of our application very seriously, and have responded to every ...