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We tried this app to help us with gift notes and wanted to see if we had any real need for multiple address shipping. In the end, we went in a different direction due to low-resolution images and camera icons istead of product images on the cart page. Support was excellent and let us know that this is due to Shopify checkout being locked down for security reasons. We also ran in challenges searching for the gift messages within Shipstation... both issues were specific to our company's needs, so definitely give Giftship a try if those aren't things your company cares about. They seem to really have the multiple ship option figured out! Again, super supportive team! Wish it was a better fit for us :)
Thank you so much for your feedback, it is truly invaluable in helping us make Giftship a better tool for all merchants. We also appreciate the kind word about our support.
Many of our merchants use ShipStation for order fulfillment, and we have made sure that we are fully compatible with their service. Editing their templates to pass through Giftship's variables (such as gift messages, delivery dates, etc.) is possible and we have articles in our support center on how to achieve this. https://docs.giftship.app/article/editing-shipstation-packing-slips/
Thank you again for your feedback, it is greatly valued, and hopefully we can work together again!
Functionality 4.5 stars. For a shipper of gifts, this app will make ordering multiple gifts destined for different people so much simpler for my customers. For that, I am super grateful and happy.
Service 5 stars. Thus far, my interactions with and the proaction of the customer success team members has been super. This is really important for me -- business owner, chief baker and director of IT (among many other things!).
Intuitiveness and required technical knowledge 3.5 stars. Opportunity is with training and support materials, in particular. Not everything is logical and there is limited help text while in settings. Images and descriptions of what things are, where they are found in the workflow and what impact selecting x vs y will have would be worthwhile additions to training materials.
Overall -- I am very happy I decided to get Giftship and expect that my customers will be very happy, as well!
Hi there!
I just wanted to follow up with this, since we have for some time been using Zendesk for the application documentation, which includes many new articles, that have plenty of screenshots and should provide all the tools you need to configure and use Giftship to it's full potential.
I know that it has been a while since you left this review, but if you need any assistance, we're always here to help.
Not impressed with the support provided to me during my demo trial period. The support was so poor I decided to cancelling account / removing. It took 4 days into 7 day trail to receive a response (after two emails / and VM). One issue was solved by pointing me to a FAQ and being told its work right. (PopUp carts are not compatible). Second issue was basically ignored. Third issue was data flow to Shippingeasy. Its simply impossible with Shippingeasy to have a product level gift message print on their platform. Documentation shows they are compatible, but the compatibility is simply Giftship/Shopify API sending out the data. After a great calls with Shippingeasy (not Giftship) support - they confirmed they do not have the ability to parse/ print the message. I asked for an extension to try and resolve or find work-around but was refused and told the product is working correctly. Decided it was not in the best interest of my company to continue when a new user is given sub-par support.
Hi Mike,
We appreciate the sincere feedback, and want to apologize for any time delay in sorting these issues out for you during your free trial.
When 3rd party apps and themes require more manual integration than out-of-the-box apps allow, it can take a bit more back and forth during the onboarding process to get everything working well. Hopefully we can pick up the dialogue and get everything sorted out!
We have sent over a private message to you, and we hope that we can work through these integration steps and get everything working well.
Tim
Love it! Giftship is exactly what we were looking for for our gift basket store — it's like they read our minds. Their support team is also incredibly responsive, friendly, and knowledgeable. I couldn't be more happy with this app purchase. Thanks for thinking of such a great solution and for being so helpful!
Downloaded the app to see if it was right for my needs, not sure who helped but they were extremely patient with my numerous questions! Thank you
We've constantly gotten request from buyers over the past few months to implement a way to send care packages to multiple addresses. This was an easy and very cost effective solution! We have some complicated code on our theme and Kevin was incredibly helpful in ensuring the app not only worked properly, but plugged into our theme in a clean way. Really excited for our customers to start using this!
Great app, essential for any store that does shipping. Their customer service was quick to respond and helped with any issue i had, at any time. Highly recommend. Thank You!
Most features are locked out, unless you pay the top tiered pricing. Only wanted the date picker and message which is offered in the first package, but the editing features are locked behind it. Defeating the purpose of even having them.
Hi there!
I know that this is from quite a while ago, but since we are now able to reply to reviews, I wanted to let you know that we have made quite a number of changes to how the plans work since this was posted.
On the "Basic" plan, you have full access to all features, with the exception of upsells and Google autocomplete. This means that controls for the datepicker, gift messages, and shipping to multiple addresses are fully enabled on all plans. The "Standard" plan has all features above, plus one click upsells and product upsells. The "Business" plan enables Google's address autocomplete feature.
We'd be more than happy to go through this with you if you are willing to give Giftship another chance! Please feel free to reach out to us at support@appsbypix.com if you would like to get set up!
5 stars - full stop! The app is very helpful for my business, I was able to remove 3 apps to replace them with GiftShip. The team is quick to respond and helpful with questions and set-up assistance. They ask questions specific to your business to tailor the app to you and your customers. I'm a big fan of the Gist family of apps!