Rezensionen (27)

Gesamtbewertung
4,7
Anzahl pro Bewertungsstufe
  • 78 % der Bewertungen sind 5 Sterne
  • 15 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 4 % der Bewertungen sind 1 Sterne
28. Februar 2022

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
Vereinigte Staaten
Etwa 3 jahre mit der App
10. Februar 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
Vereinigte Staaten
Mehr als 2 jahre mit der App
23. Februar 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
Vereinigte Staaten
Mehr als 2 jahre mit der App
1. April 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Vereinigte Staaten
Mehr als 2 jahre mit der App
1. Juni 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is ...

Elysium Health
Vereinigte Staaten
Mehr als 2 jahre mit der App
17. Februar 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
Vereinigte Staaten
Etwa 2 jahre mit der App
22. Juni 2022

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been ...

Because Market
Vereinigte Staaten
Mehr als ein jahr mit der App
27. Mai 2022

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
Vereinigte Staaten
Mehr als ein jahr mit der App
12. Mai 2022

Gladly has been a critical part of improving the efficiency of our customer service department. We were so excited to make the switch and now that we have, we're so glad we did!

Toadfish
Vereinigte Staaten
Mehr als ein jahr mit der App
Bearbeitet am 12. September 2022

I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding ...

Halfdays
Vereinigte Staaten
10 monate mit der App