리뷰 (27)

전체 평점
4.7
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2022년 2월 28일

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
미국
앱 사용 기간 대략 3년
2021년 9월 22일에 편집됨

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code ...

Groove Life
미국
앱 사용 기간 2년 초과
답글 Gladly Inc개 2021년 9월 24일

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra ...

2022년 2월 18일

Our team really enjoys the conversation design of the CRM. Gladly is very open to feedback and very responsive to our support requests. We are excited to see new integrations happening and to be a part of those innovations. We believe as Gladly continues to grow and develop it will have a great positive impact on our company as we scale.

Rhone
미국
앱 사용 기간 2년 초과
2022년 2월 10일

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
미국
앱 사용 기간 2년 초과
2022년 2월 23일

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
미국
앱 사용 기간 2년 초과
2022년 4월 1일

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
미국
앱 사용 기간 2년 초과
2022년 6월 1일

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is ...

Elysium Health
미국
앱 사용 기간 2년 초과
2022년 2월 17일

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
미국
앱 사용 기간 대략 2년
2022년 6월 22일

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been ...

Because Market
미국
앱 사용 기간 1년 초과
2022년 5월 27일

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
미국
앱 사용 기간 1년 초과