Gladly
- 요금제
-
월 $180부터
- 평점
- 4.7 (27)
- 개발자
- Gladly Inc
추천 이미지 갤러리
Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
언어
영어
이 앱은 한국어로 번역되지 않았습니다
다음과 호환:
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript요금제
외부 요금은 Shopify 인보이스와 별도로 Gladly Inc 명의로 청구될 수 있습니다. 자세히 알아보기
Hero Pricing
$180 /월
- multchannel comms (email, chat, telephony, SMS, social)
- 1 convo history - all channels
- Knowledge base
- Real-time reporting
- Integrations OOTB
Superhero Package
$210 /월
- Everything in Hero Package plus:
- Custom reporting
- 99.9% uptime
- Premium support
모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기
리뷰 (27)
I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
지원
Gladly Inc에서 Gladly에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.
개발자
출시됨
2021년 2월 16일
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