Gladly

Gladly

월 $150
평점(4.7)
리뷰
개발자

앱 소개

출시됨

2021년 2월 16일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. 더 보기
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

요금제

외부 요금은 Shopify 인보이스와 별도로 Gladly Inc 명의로 청구될 수 있습니다. 자세히 알아보기

Hero Pricing

월 $150

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

월 $150

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 27개

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 15%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2022년 5월 25일

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
미국
앱 사용 기간 8개월
2022년 2월 25일

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
미국
앱 사용 기간 7개월
2022년 6월 27일

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
미국
앱 사용 기간 5개월
2022년 2월 15일

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN
미국
앱 사용 기간 5개월
2022년 5월 27일

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
미국
앱 사용 기간 5개월

앱 소개

출시됨

2021년 2월 16일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly Inc 제공

Gladly Inc 정보

평점 4.7

Shopify 앱스토어용 앱 빌드 경력 3년

60 29th St., #125, San Francisco, CA, 94110, US

지원

메시지 보내기

app-listing@gladly.com

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

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