리뷰 (27)

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 15%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2022년 1월 26일

We're fans of Gladly from the technical demo to our implementation to post-launch support. Gladly is helping us treat customers like how we want to be treated - not like a ticket or case number. And our customer service team quickly adapted and became fans too - the key to our success with Gladly.

Kellé
미국
앱 사용 기간 3개월
2022년 6월 7일

This is the best customer service platform out there, so easy to onboard and the "conversation" structure with customers really helps agents offer the best customer service experience. And none of those annoying tickets.

TA3SWIM
미국
앱 사용 기간 3개월
2022년 6월 22일

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

Because Market
미국
앱 사용 기간 대략 2개월
2022년 4월 27일

The integration was seamless, and the usability requires zero training. The additional visibility has allowed our team to be even more agile in our day to day.

L'ange Hair
미국
앱 사용 기간 대략 1개월
2022년 4월 27일

Gladly has positively changed how we are able to delight our customers by providing a one stop shop tool that is easy to use and geared towards providing an efficient and elevated interaction between agents and customers.

Rothy's
미국
앱 사용 기간 22일
2022년 6월 15일

We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

MaryRuth Organics
미국
앱 사용 기간 21일
2022년 2월 28일

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
미국
앱 사용 기간 19일
2022년 2월 28일

Gladly's Shopify integration is easy to manage and saves our customer care agents time by seamlessly transferring information they need to quickly and accurately provide service.

tentree CA
캐나다
앱 사용 기간 17일
2022년 2월 23일

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
미국
앱 사용 기간 16일
2022년 2월 17일

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
미국
앱 사용 기간 7일