리뷰 (27)

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 15%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2022년 2월 23일

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
미국
앱 사용 기간 16일
2022년 2월 15일에 편집됨

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
캐나다
앱 사용 기간 6개월
2022년 2월 17일

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
미국
앱 사용 기간 7일
2022년 2월 10일

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
미국
앱 사용 기간 6일
2022년 3월 7일

I use Gladly to help our CX team provide an omnichannel customer experience. I really like the live boards and "people match" feature. It would be nice if Gladly integrated with more platforms and had a real-time feature that allowed you to segment new, open, and closed conversations based on criteria/topics.

Bonafide
미국
앱 사용 기간 25일
2022년 2월 4일

Works great! There are occasions when shopify info doesn't show immediately in a Gladly conversation, even if the convo is merged correctly. That's my only complaint

Chubbies Shorts
미국
앱 사용 기간 1일
2021년 7월 1일에 편집됨

I am unable to access the platform or reach customer service. This is unacceptable for a customer experience provider. Scheduling a demo appears to be mandatory, a help center can not be embedded under your own domain, and there is no way for customers to check order status. The platform is far too expensive and requires an 8 seat minimum for customer-facing users and an annual contract. This company is cray!

Vidlogix
미국
앱 사용 기간 대략 16시간