Gladly

Gladly

Priser
Fra $180 pr. måned
Bedømmelse
4,7 (27)
Udvikler
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime ... mere
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Indeholder tekst, der ikke er oversat

Vis oversættelse

Sprog

Engelsk

Denne app er ikke oversat til Dansk

Fungerer sammen med

  • Betaling
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Priser

Eksterne gebyrer kan blive faktureret af Gladly Inc separat i forhold til din Shopify-faktura. Få mere at vide

Hero Pricing

$180 om måneden

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 om måneden

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

Indeholder tekst, der ikke er oversat

Vis oversættelse

Alle gebyrer faktureres i USD. Tilbagevendende og brugsbaserede gebyrer faktureres hver 30. dag. Se alle prismuligheder

Anmeldelser (27)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 78 % af bedømmelserne er på 5 stjerner
  • 15 % af bedømmelserne er på 4 stjerner
  • 4 % af bedømmelserne er på 3 stjerner
  • 0 % af bedømmelserne er på 2 stjerner
  • 4 % af bedømmelserne er på 1 stjerner
28. februar 2022

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
USA
Cirka 3 år bruger appen
Redigeret 22. september 2021

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code ...

Groove Life
USA
Mere end 2 år bruger appen
Gladly Inc svarede 24. september 2021

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra ...

18. februar 2022

Our team really enjoys the conversation design of the CRM. Gladly is very open to feedback and very responsive to our support requests. We are excited to see new integrations happening and to be a part of those innovations. We believe as Gladly continues to grow and develop it will have a great positive impact on our company as we scale.

Rhone
USA
Mere end 2 år bruger appen
10. februar 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
USA
Mere end 2 år bruger appen
23. februar 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
USA
Mere end 2 år bruger appen

Support

Appsupport leveres af Gladly Inc.

Ressourcer

Denne udvikler tilbyder ikke direkte support på Dansk.

Udvikler

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Lanceret

16. februar 2021

Flere apps som denne

4,6 ud af 5 stjerner 1930 anmeldelser i alt Gratis abonnement tilgængeligt
Tilbyd fremragende service med AI chatbots, live chat og helpdesk
4,2 ud af 5 stjerner 714 anmeldelser i alt Mulighed for gratis prøveperiode
Løs supportforespørgsler øjeblikkeligt og voks din forretning.
4,9 ud af 5 stjerner 807 anmeldelser i alt Gratis abonnement tilgængeligt
Empower support with AI helpdesk, help center, Email inbox

Vil du tilføje en app?

Prøv Shopify gratis i 3 dage