Gladly

Gladly

Precios
Desde $180 al mes
Calificación
4,7 (27)
Desarrollador
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. más
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

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Idiomas

Inglés

Esta aplicación no está traducida al Español

Funciona con

  • Pago
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Precios

Gladly Inc podría facturar los cargos externos por separado de tu factura de Shopify. Más información

Hero Pricing

$180 al mes

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 al mes

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios

Reseñas (27)

Calificación general
4,7
Recuentos por nivel de calificación
  • El 78% de las calificaciones son de 5 estrellas
  • El 15% de las calificaciones son de 4 estrellas
  • El 4% de las calificaciones son de 3 estrellas
  • El 0% de las calificaciones son de 2 estrellas
  • El 4% de las calificaciones son de 1 estrellas
10 de febrero de 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
Estados Unidos
Más de 2 años usando la aplicación
23 de febrero de 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
Estados Unidos
Más de 2 años usando la aplicación
1 de abril de 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Estados Unidos
Más de 2 años usando la aplicación
1 de junio de 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
Estados Unidos
Más de 2 años usando la aplicación
17 de febrero de 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
Estados Unidos
Alrededor de 2 años usando la aplicación

Soporte técnico

Soporte de la aplicación proporcionado por Gladly Inc.

Recursos

Este desarrollador no ofrece soporte técnico directo en Español.

Desarrollador

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Fecha de lanzamiento

16 de febrero de 2021

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