Gladly
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Acerca de esta aplicación
Fecha de lanzamiento
16 de febrero de 2021
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
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Precios
Gladly Inc podría facturar los cargos externos por separado de tu factura de Shopify. Más información
Hero Pricing
$150 al mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150 al mes
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
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Todos los cargos se facturan en USD. Los cargos recurrentes y por uso se facturan cada 30 días. Ver todas las opciones de precios
27 reseñas
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Acerca de esta aplicación
Fecha de lanzamiento
16 de febrero de 2021
Idiomas
Inglés
Esta aplicación no está traducida al Español
Categorías
Chat , Gestión de tickets de atención al clienteFunciona con
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptCreada por Gladly Inc
Acerca de Gladly Inc
Calificación promedio: 4,7
3 años de experiencia en la creación de apps para la tienda de aplicaciones de Shopify
60 29th St., #125, San Francisco, CA, 94110, US
Soporte técnico
Enviar un mensajeapp-listing@gladly.com
Este desarrollador no ofrece soporte técnico directo en Español.
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