Gladly

Name: Gladly
Brand: Gladly Inc
Rating: 4.7 (27 reviews)

$150/kuukausi

Tähtiarvio (4,7)

Arvostelut

Kehittäjä

Gladly Inc

Näytä demokauppa

Full Customer View with a Single Conversation Timeline

Agent Inbox View with a Customer Conversation Notification.png

Tietoja tästä sovelluksesta

Lanseerattu

16. helmikuu 2021

Kielet

Englanti

Tätä sovellusta ei ole käännetty kielelle Suomi

Luokat

Chatti , Tukitikettien hallinta

Toimii seuraavan kanssa:

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

A single, ticket-free view of a customer's lifelong history with your brand.
All communication channels threaded into a single stream organized by time.
Personalized self-service based on everything you know about your customer.
Cut costs and complexity with a single platform including voice.
Match customers to agents based on real-time history, situation, or skills.

Hinnoittelu

Gladly Inc saattaa laskuttaa ulkoiset maksut erikseen. Lue lisää

Hero Pricing

$150 /kuukausi

Packages start at $1500/month for up to 10 seats
Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 /kuukausi

Packages start at $1500/month for up to 10 seats
Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Kaikki maksut laskutetaan valuutassa USD. Toistuvat ja käyttöperusteiset maksut laskutetaan 30 päivän välein. Näytä kaikki hinnoitteluvaihtoehdot

27 arvostelua

Kokonaisarvio

4,7

Lukumäärä luokitustasoa kohden

78 % arvioista on 5 tähteä
21
15 % arvioista on 4 tähteä
4
4 % arvioista on 3 tähteä
1
0 % arvioista on 2 tähteä
4 % arvioista on 1 tähteä
1

25. toukokuu 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™

Yhdysvallat

8 kuukautta sovelluksen käyttöä

25. helmikuu 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget

Yhdysvallat

7 kuukautta sovelluksen käyttöä

Muokattu 15. helmikuu 2022

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ

Kanada

6 kuukautta sovelluksen käyttöä

27. kesäkuu 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee

Yhdysvallat

5 kuukautta sovelluksen käyttöä

15. helmikuu 2022

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN

Yhdysvallat

5 kuukautta sovelluksen käyttöä

Kaikki arvostelut