Gladly

Gladly

Tarification
À partir de $180 /mois
Note
4,7 (27)
Développeur
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. plus
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

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Langues

anglais

Cette application n’est pas traduite en français

Fonctionne avec

Tarification

Les frais externes peuvent être facturés par Gladly Inc séparément de votre facture Shopify. En savoir plus

Hero Pricing

$180 / mois

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 / mois

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification

Avis (27)

Note globale
4,7
Nombre d’avis par note
  • 78 % des avis sont des avis à 5 étoiles
  • 15 % des avis sont des avis à 4 étoiles
  • 4 % des avis sont des avis à 3 étoiles
  • 0 % des avis sont des avis à 2 étoiles
  • 4 % des avis sont des avis à 1 étoiles
10 février 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
États-Unis
Plus de 2 ans d’utilisation de l’application
23 février 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
États-Unis
Plus de 2 ans d’utilisation de l’application
1 avril 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
États-Unis
Plus de 2 ans d’utilisation de l’application
1 juin 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
États-Unis
Plus de 2 ans d’utilisation de l’application
17 février 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
États-Unis
Environ 2 ans d’utilisation de l’application

Assistance

Assistance relative à l’application fournie par Gladly Inc.

Ressources

Ce développeur n’offre pas d’assistance directe en Français.

Développeur

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Lancement

16 février 2021

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