Gladly
- Tarification
-
À partir de $180 /mois
- Note
- 4,7 (27)
- Développeur
- Gladly Inc
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Gladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.
- A single, ticket-free view of a customer's lifelong history with your brand.
- All communication channels threaded into a single stream organized by time.
- Personalized self-service based on everything you know about your customer.
- Cut costs and complexity with a single platform including voice.
- Match customers to agents based on real-time history, situation, or skills.
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Langues
anglais
Cette application n’est pas traduite en français
Fonctionne avec
- Processus de paiement
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
Catégories
Tarification
Les frais externes peuvent être facturés par Gladly Inc séparément de votre facture Shopify. En savoir plus
Hero Pricing
$180 / mois
- multchannel comms (email, chat, telephony, SMS, social)
- 1 convo history - all channels
- Knowledge base
- Real-time reporting
- Integrations OOTB
Superhero Package
$210 / mois
- Everything in Hero Package plus:
- Custom reporting
- Premium support
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Tous les frais sont facturés en USD. Les frais récurrents et basés sur l’utilisation sont facturés tous les 30 jours. Voir toutes les options de tarification
Avis (27)
User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!
We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code ...
Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra ...
Our team really enjoys the conversation design of the CRM. Gladly is very open to feedback and very responsive to our support requests. We are excited to see new integrations happening and to be a part of those innovations. We believe as Gladly continues to grow and develop it will have a great positive impact on our company as we scale.
We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.
We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.
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Assistance relative à l’application fournie par Gladly Inc.
Ressources
Développeur
Lancement
16 février 2021
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