Gladly

Gladly

価格設定
月額$180から
評価
4.7 (27)
開発者
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. さらに表示する
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

価格設定

Shopify請求書とは別に、Gladly Incによる外部請求がある場合があります。 詳しくはこちら

Hero Pricing

$180 /月

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 /月

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (27)

総合評価
4.7
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の15%は4つ星です
  • 評価の4%は3つ星です
  • 評価の0%は2つ星です
  • 評価の4%は1つ星です
2022年2月10日

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
アメリカ合衆国
アプリの使用期間:2年以上
2022年2月23日

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
アメリカ合衆国
アプリの使用期間:2年以上
2022年4月1日

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
アメリカ合衆国
アプリの使用期間:2年以上
2022年6月1日

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
アメリカ合衆国
アプリの使用期間:2年以上
2022年2月17日

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
アメリカ合衆国
アプリの使用期間:約2年

サポート

アプリサポートはGladly Incによって提供されています。

リソース

この開発者は日本語での直接的なサポートを提供していません。

開発者

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

公開日

2021年2月16日

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