Gladly

Gladly

価格設定
月額$150
評価
4.7 (27)
開発者
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. さらに表示する
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

公開日

2021年2月16日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

価格設定

Shopify請求書とは別に、Gladly Incによる外部請求がある場合があります。 詳しくはこちら

Hero Pricing

$150 /月

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 /月

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

レビュー (27)

総合評価
4.7
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の15%は4つ星です
  • 評価の4%は3つ星です
  • 評価の0%は2つ星です
  • 評価の4%は1つ星です
2022年4月1日

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
アメリカ合衆国
アプリの使用期間:2年以上
2022年5月25日

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
アメリカ合衆国
アプリの使用期間:8ヶ月
2022年2月25日

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
アメリカ合衆国
アプリの使用期間:7ヶ月
編集日:2022年2月15日

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
カナダ
アプリの使用期間:6ヶ月
2022年6月27日

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
アメリカ合衆国
アプリの使用期間:5ヶ月

サポート

Gladlyに関するご質問にはGladly Incがお答えいたします。

開発者

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

リソース

この開発者は日本語での直接的なサポートを提供していません。

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