Gladly

Gladly

月額$150
評価 (4.7)
レビュー
開発者

このアプリについて

公開日

2021年2月16日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. さらに表示する
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

価格設定

Shopify請求書とは別に、Gladly Incによる外部請求がある場合があります。 詳しくはこちら

Hero Pricing

$150 /月

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 /月

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

すべての料金はUSDで請求されます。 定期請求と使用料に基づく請求は、30日ごとに行われます。 すべての価格オプションを見る

27件のレビュー

総合評価
4.7
評価レベルごとの件数
  • 評価の78%は5つ星です
  • 評価の15%は4つ星です
  • 評価の4%は3つ星です
  • 評価の0%は2つ星です
  • 評価の4%は1つ星です
2022年5月25日

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
アメリカ合衆国
アプリの使用期間:8ヶ月
2022年2月25日

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
アメリカ合衆国
アプリの使用期間:7ヶ月
2022年6月27日

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
アメリカ合衆国
アプリの使用期間:5ヶ月
2022年2月15日

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN
アメリカ合衆国
アプリの使用期間:5ヶ月
2022年5月27日

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
アメリカ合衆国
アプリの使用期間:5ヶ月

このアプリについて

公開日

2021年2月16日

言語

英語

このアプリは日本語に翻訳されていません

連携対象システム・アプリ

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

開発者:Gladly Inc

Gladly Incの詳細情報

平均評価:4.7

Shopify App Store向けのアプリ構築経験:3年

60 29th St., #125, San Francisco, CA, 94110, US

サポート

メッセージを送信

app-listing@gladly.com

この開発者は日本語での直接的なサポートを提供していません。

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