Gladly

Gladly

요금제
월 $150
평점
4.7 (27)
개발자
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. 더 보기
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

출시됨

2021년 2월 16일

언어

영어

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

요금제

외부 요금은 Shopify 인보이스와 별도로 Gladly Inc 명의로 청구될 수 있습니다. 자세히 알아보기

Hero Pricing

$150 /월

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 /월

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (27)

전체 평점
4.7
평점 수준당 개수
  • 평점의 78%가 별 5개입니다
  • 평점의 15%가 별 4개입니다
  • 평점의 4%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 4%가 별 1개입니다
2022년 4월 1일

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
미국
앱 사용 기간 2년 초과
2022년 5월 25일

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
미국
앱 사용 기간 8개월
2022년 2월 25일

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
미국
앱 사용 기간 7개월
2022년 2월 15일에 편집됨

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
캐나다
앱 사용 기간 6개월
2022년 6월 27일

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
미국
앱 사용 기간 5개월

지원

Gladly Inc에서 Gladly에 대한 회원님의 모든 질문에 답변해 드릴 수 있습니다.

개발자

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

리소스

이 개발자는 한국어(으)로 직접 지원을 제공하지 않습니다.

이 앱과 비슷한 더 많은 앱 보기

4.6 별 5개 중 총 리뷰 1868개 무료 플랜 사용 가능
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4.4 별 5개 중 총 리뷰 698개 무료 체험 이용 가능
Support made simple and scalable.
5.0 별 5개 중 총 리뷰 231개 무료 플랜 사용 가능
Live chat app. Live chat helpdesk inbox for customer support

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