Gladly

Gladly

Prijs
 $150 per maand
Beoordeling
4,7 (27)
Ontwikkelaar
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. meer
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Bevat onvertaalde tekst

Vertaling weergeven

Geïntroduceerd

16 februari 2021

Talen

Engels

Deze app is niet vertaald in het Nederlands

Categorieën

Werkt met

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Prijs

Er kunnen door Gladly Inc externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie

Hero Pricing

$150 /maand

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 /maand

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Bevat onvertaalde tekst

Vertaling weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (27)

Algemene beoordeling
4,7
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 15% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 0% recensies zijn 2 sterren
  • 4% recensies zijn 1 sterren
1 april 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
Verenigde Staten
Meer dan 2 jaar gebruiken de app
25 mei 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
Verenigde Staten
8 maanden gebruiken de app
25 februari 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
Verenigde Staten
7 maanden gebruiken de app
Bewerkt 15 februari 2022

Our team is really happy with Gladly. The shift from tickets to a conversation-focused design is a game-changer, and the Gladly team has provided us with excellent support. The Shopify integration not as intricate as Gorgias, but Gladly's more advanced features make it a better fit for mid-size merchants. Some features do require custom app development. Would give 4.5 stars if I could.

Reigning Champ
Canada
6 maanden gebruiken de app
27 juni 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
Verenigde Staten
5 maanden gebruiken de app

Ondersteuning

Gladly Inc kan al je vragen beantwoorden over Gladly.

Ontwikkelaar

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

Meer apps zoals deze

4,6 van 5 sterren 1868 recensies in totaal Gratis abonnement beschikbaar
Klantenservice met Live Chat, Chatbot, Helpdesk, Messenger
4,4 van 5 sterren 698 recensies in totaal Gratis proefperiode beschikbaar
Ondersteuning eenvoudig en schaalbaar gemaakt.
5,0 van 5 sterren 231 recensies in totaal Gratis abonnement beschikbaar
Live chat app. Live chat helpdesk inbox voor klantenservice

Wil je een app toevoegen?

Probeer Shopify 3 dagen gratis