Gladly

Gladly

Priser
Från  $180/månad
Betyg
4,7 (27)
Utvecklare
Gladly Inc

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth.

Gladly helps eCommerce brands deliver personal customer service that builds loyalty and lifetime value. Focused on people, not tickets, it matches customers with the right agents for personalized support. By unifying all communication channels—email, SMS, chat, social messaging, and voice—into one seamless platform, Gladly gives agents a complete view of each customer’s history, ensuring faster resolutions and meaningful interactions that drive business growth. mer
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

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Visa översättning

Språk

engelska

Denna app finns inte översatt till svenska

Fungerar med

  • Kassa
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Priser

Externa avgifter kan debiteras av Gladly Inc separat från din Shopify-faktura. Mer information

Hero Pricing

$180 /månad

  • multchannel comms (email, chat, telephony, SMS, social)
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 /månad

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

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Visa översättning

Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ

Recensioner (27)

Helhetsomdöme
4,7
Antal per omdömesnivå
  • 78 % av omdömena har 5 stjärnor
  • 15 % av omdömena har 4 stjärnor
  • 4 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 4 % av omdömena har 1 stjärnor
10 februari 2022

We use Gladly for all of our customer service and support and LOVE it. Super easy integration with shopify and we can see all customer order and interaction information in one place.

Jupiter
USA
Mer än 2 år användning av appen
23 februari 2022

We use this app to bridge all of our channels - phone, email, chat and SMS together to create a more easeful customer experience. Gladly allows a full view of the customer profile and previous conversations creating better efficiencies and more insightful, meaningful customer conversations.

Best Choice Products
USA
Mer än 2 år användning av appen
1 april 2022

I am truly a huge Gladly fan. It is revolutionary for efficiency, while not losing sight of the customer experience. Highly recommend!

Nisolo
USA
Mer än 2 år användning av appen
1 juni 2022

Gladly is the best helpdesk in the game right now. It's incredibly easy for agents to use which immediately translates into a favorable customer interaction. Our work rate essentially doubled overnight and our response times were cut in half. Gladly doesn't have many of the out of the box integrations that other help desks may have, but I believe their product team listens to feedback and is continually pushing new features. Their customer service far exceeds Zendesk's.

Elysium Health
USA
Mer än 2 år användning av appen
17 februari 2022

Very easy to work with, super responsive, and love how organized they were during the transition. Would absolutely recommend1

Revival™
USA
Ungefär 2 år användning av appen

Support

Support på appen tillhandahålls av Gladly Inc.

Resurser

Den här utvecklaren erbjuder inte direkt support på Svenska.

Utvecklare

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Lansering

16 februari 2021

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