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The starter price is great to kickstart. But the jump from USD9 to 29 is too much without extra functions and there are lots of options around with more functions with USD29.
Thank you for taking the time to leave a 4-star review back in 2021. We greatly appreciate your feedback on our pricing structure, and we completely understand where you are coming from regarding the jump in price between our plans.
I'm excited to inform you that, in response to feedback from our valued users like you, we have revisited our pricing and have made adjustments to ensure that our plans are competitively priced while also offering valuable additional features. We want to ensure that you are receiving exceptional value at every pricing level.
We hope that these changes address the concerns you’ve raised and that they make Glow Loyalty an even better fit for your business as it grows.
Thank you once again for your honest feedback, as it helps us continually improve. We’re here to support your continued success, and we’re eager to continue being a part of your journey.
Warmest regards,
Glow Loyalty Team
Edited review: the support team is very helpful and responsive, they were able to resolve all my issues and now everything is running smoothly. Thank you!
Well what can we say - Glow is an absolutely amazing reward/loyalty app and after lots and LOTS of research, we think this is the best app by far... Also, all of those other reward apps should be ashamed of themselves for charging such ridiculous amounts of money. Glow is very-very slick and really-really easy to use for us and our customers too. We think Glow is perfect for any business of any size and we're really excited for the future for our website and our customers now that we have this app installed. We're completely new to rewards points so the customer service has been simply amazing with answering our questions and helping quickly with installation support. Really nice bunch of people too :) Dear Glow - Thank you so much for creating this innovative app and for choosing the right (sensible and fair) price points. Congratulations and good luck. Dear Shopify - Kick all the other reward/loyalty apps out of the app store, Glow is the only one you need :) Cheers,
Anthony
Loving Glow! Excellent app and customer service. Ryan was very helpful and the app is much better than other expensive apps. Congrats to Glow team!
Been looking for an app for loyalty rewards points. Tried a few and this was the easiest to use and does everything we want it to. Right now we are using the free version but if things continue to work properly as they are, we defiantly will upgrade. So far so good!!
There is NOOOOO support. Every time I launch this app it says no one is available and they will get back to me in 1 day. Then the messages wont go through half the time. Don't waste your time. **** UPDATE I have waited for weeks for someone to bother to reach out after this review and STILL no one bothers. PLEASE STAY AWAY. There are much better performing apps with support on the marketplace.
Hey there,
I apologize for the support experience you had with Glow. We have support staff online from 8 AM - 5 PM PST on weekdays. On average, our response times are approx 4 hours, but we do answer questions in the order we receive them to be fair to merchants, and also by the level of plan. In your case, I think there may be an email issue because we have sent a couple of messages without a reply. We'd love to help though if you're willing to circle back. If you email support@glowloyalty.com and ask for Ryan or Larry I'll be sure that you get premium support on our free plan to resolve any issues. Again, I sincerely apologize and hope to hear from you soon.
I have added this app to both of my websites, the support was amazing quick replies and simple easy to follow instructios. The initial setup was straightforward and took about 20 minutes. I can't comment on the sign up rate as yet as I have just gone live. Thanks to Ryan awesome support.
For the first glimpse, the app looks very interesting; but practically it doesn't work! I installed it, customized it, and tried it but it's not reflecting the addition of points after purchases. I raised the issue to the support team a week ago, and chased them twice for updates. Last update I had was that they are "checking" and that was 3 days ago - till now it's neither resolved, nor I heard from the support team.
I'm sincerely sorry to hear about the trouble you experienced with our app, and I apologize for any frustration the delayed response from our support team may have caused you. We deeply appreciate the time you took to try Glow Loyalty and to bring this issue to our attention back in 2021.
I want to reassure you that since your review, we have taken significant steps to improve our customer support process. We have expanded our support team, implemented new training protocols, and enhanced our monitoring systems to ensure that all inquiries receive timely and effective responses. Our customers are incredibly important to us, and we are committed to providing the top-notch service that you deserve.
I understand that this response may come after much frustration, and I would like to make things right if you are open to giving us another chance.
Thank you again for your honest feedback—it has been instrumental in driving the changes that we have made.
Warmest regards,
Glow Loyalty Team
The free app is nice. I like how easy it was to set up. I do not like that the points for whatever reason won't automatically add after the purchase. Not sure why but I had to add the points myself. Hopefully it can be fixed soon.
Die App lässt sich problemlos übersetzen bzw. individualisieren. Das Design lässt sich anpassen und alles funktioniert so wie es soll. Ich habe viele Apps ausprobiert, dies hier ist mit Abstand die Beste!