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It was easy to launch and do what we needed, but we had to cancel due to all of the fraudulent chargebacks we received. The fraudulent scale wasn't reliable.
We want to clarify for future merchants that our app does not process payments and is not the source of fraudulent chargebacks. In most cases, these issues stem from checkout settings or discount code configurations. We’ve provided best practices to help prevent such activity in this support article:
https://app.frontapp.com/knowledge-base/657089/article/4449281?path=root/1031553&locale=en
We truly appreciate you using our app for nearly two years and are glad it was easy to launch and met your needs during that time. In the future, if any issues arise, we encourage you to contact our support team right away — we’re always here to help troubleshoot and provide guidance to minimize risks swiftly.
Thank you again for your feedback — we’d love the opportunity to work with you again in the future!
We've just launched our online store, and this app works well for our needs. We recently had an issue where the app did not work but that was because of some location settings on our end. When we reached out to the team for assistance, they were prompt and happy to help! They resolved our issue very professionally. The high level of customer service and speedy assistance will make us keep using this app!
Thank you for sharing your experience. We’re glad to hear the app is working well for your store’s launch. We also really appreciate your cooperation in helping us quickly resolve the unique issue you were experiencing — your willingness to provide access made it easy for our team to assist you promptly.
We’re pleased that our support met your expectations, and we’re always here if you need any further assistance. Thanks again for choosing our app — we look forward to continuing to support your store’s growth!
Really loving this app so far! We simply wanted our customers to be able to send a digital gift card directly to the recipient, be able to leave a personalized message, and select the date that they wanted it sent. It was super easy to customize the way the product look and the email notifications that were sent out. Also, customer service was so fast and friendly! 5 stars!
The app suits our needs perfectly, and the customer service team helped us with every request we had. hand you!
Great app! It's driven additional sales for us over the Christmas period and has helped us to reach international customers who we wouldn't normally sell to. Good customisation options, well put together interface, and the support has been terrific! Really glad went with this app.
Support really helpful !
Fast and friendly customer service. They helped us to install the app and now, a year later, they still give us very prompt help with anything we need. Thank you!
I like the minimalist look of the app, it was exatcly what I was looking for. Customer support is also great, they immediately responded and solved the issues I had when installing the app. Thank you
After trying and removing two other gift card apps because they were difficult to work with, I installed Go Gift Cards. Third time is the charm because it worked perfectly. I had one little issue and Gareth fixed it. Perfection! Very happy with this app.
Everything is perfect! Just what I'm looking for and the flat rate is great for a startup like mine. I ran into a small issue, contacted the team and they were able to help me right away. Very happy with the app