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It was easy to launch and do what we needed, but we had to cancel due to all of the fraudulent chargebacks we received. The fraudulent scale wasn't reliable.
We want to clarify for future merchants that our app does not process payments and is not the source of fraudulent chargebacks. In most cases, these issues stem from checkout settings or discount code configurations. We’ve provided best practices to help prevent such activity in this support article:
https://app.frontapp.com/knowledge-base/657089/article/4449281?path=root/1031553&locale=en
We truly appreciate you using our app for nearly two years and are glad it was easy to launch and met your needs during that time. In the future, if any issues arise, we encourage you to contact our support team right away — we’re always here to help troubleshoot and provide guidance to minimize risks swiftly.
Thank you again for your feedback — we’d love the opportunity to work with you again in the future!