GOAFFPRO ‑ Affiliate Marketing

The marketplace for Spanish influencers is not curated. Usually invites are ignored by the influencers, or they send you to an agency which is wiling to make promotion in exchange for an additional fee.
The app configuration is cumbersome, with options scattered in different pages. Look & feel is not consistent with Shopify Experience. Overall I feel like I've wasted the money I paid for the subscription.

Me desespera que no tien traduccion de la pagina en ESPAÑOL

I didn't get email notification when somebody signs up. I contacted the support twice via "Get support" dashboard but didn't get any help. Don;t know how to do :((( Also my store didn't work on the app.

Without any setup change, our commission system changed working differently after Feb 6 and we are having issues with our affiliates due to that. They are slow on resolving our issue.

App works fine. We have some issues with the sharing function though.
Support does not get to questions at all, waiting for several days already.

The app appeared to be functioning seamlessly until October 6th. For the past three months, we've utilized a third-party checkout system without any hitches. However, after making minor tweaks to the affiliate application on October 6th, affiliate orders ceased to be tracked.

The support team seems quick to point fingers at the checkout process, yet we're confident the payment gateway isn't the issue. We feel the team is reluctant to delve deeper into the problem.

Upon going through other feedback, I'm beginning to suspect that some positive reviews might be strategically placed to overshadow the negative ones.

Can you please look into this and explain why the app was operating without any issues with the same payment gateway prior to October 6th?