GOAFFPRO ‑ Affiliate Marketing

Watch out for new affiliates that you haven't approved. I had one that was able to get in and offer a 10% discount

I like the app itself, and I believe the team does a good job - provided the issue doesn't go beyond what is covered in the documentation.
Unfortunately, customer support has ghosted me and isn't responding to inquiries. This is a real shame, as I would have loved to find a mutually beneficial solution and establish a long-term partnership. I even told them they could simply let me know if they weren't interested in working together; that would have been perfectly fine, too.

Perhaps customer support struggled to put themselves in the customer's shoes and realize that not everyone is a software developer. From that perspective, I can understand why a conversation might have seemed more challenging than expected. However, in my view, handling such situations is precisely the job of customer support.

I’m giving two stars because simple inquiries are answered quickly and helpfully. That said, ghosting a customer is a remarkably disrespectful way to behave.

GoAffPro was a GREAT option for us to grow our affiliate program! The dashboards were great for tracking and team was always responsive when we needed support. A great option at a reasonable rate.

We've been using GoAffPro for a few months now and find it user friendly. We began using it to launch an Influencer program but are currently adding in our Email partners as well, and are able to differentiate between the 2 groups. Part of the appeal is the easy integration with Shopify & Klaviyo, but the reporting features and dashboard provide the information we need (haven't played around to see how deep we can get with stats). We are also about to launch the Refer a Friend feature. Support is terrific, I always get a response within 24 hours, usually much shorter than that.

I’ve tested a lot of solutions, and Gopaffro is by far the best. Reliable, high-performing, and super easy to integrate.

Plus, they have a solid API, which makes scaling and automation effortless. Highly recommended.

I LOVE GoAffPro and have used it for several clients. I've researched MANY different platforms, and this one beats them all. Ease of use, pricing, functionality, and customer support are all top notch.

This app has really helped scale our sales and customer base! The best part about this app is the user interface – our reps love it! I also have to say their support is 11/10. They are always quick to respond and super helpful in setting up very customized structures.

Randomly upgraded my account to a premium so having to pay HUGE increase in price!?!?

No warning or email.

**Edit to add**

While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review.

Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review.

I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome.

Your team wrote the following: "I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP.

While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely).

Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). "

I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity.

All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me.

As a customer service manager, your experience leaves a lot to be desired.

The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help?

Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.

Tried so many affiliate apps on here. This one by far the simplest to manage, the most features, the best and quickest support. It has everything we need for our affiliate program. It's perfect