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I rated too soon. Unhelpful support and inconsistent terms. It counts for one sale but not another. No way to reverse errors. *While we are talking in email, none of this has answered my confusion at the inconsistency applied between orders. I wish this was addressed with me instead of asking me to respond publicly in a review and still not understanding the root issue.
CTO of Goaffpro here. I cannot actually understand where the issue is as far as the app is concerned. Please help me out so we can help each other
As per the sent screenshots. You have set to
1. Give commission only for new customers (in the Settings page)
2. You have NOT checked the "Disable commission for self referral" OR "Disable commission for other affiliates" referral in the Settings page
3. You have NOT added the PARTNERS as the personal coupon to the affiliate
So, the rules of an affiliate getting a commission for the sale are
1. The customer should be a NEW customer
2. The customer should use the affiliate's link OR the affiliate's coupon code for placing the order
Now, in the order #1041, both the rules are satisfied.
i.e. the customer IS a new customer AND they used the affiliate's link to place the order.
As a technical person yourself, you can understand writing something in the terms and conditions or verbally mentioning this to the affiliate will not actually tell the app anything. You will have to set the appropriate settings there as well. For this reason, we have an exhausting documentation here
https://docs.goaffpro.com
and tons of videos here
https://www.youtube.com/channel/UCo95DNTq0v3WDjqECo3eKWQ?view_as=subscriber
(Just like you cannot just write something in the terms and conditions in your shopify store terms page, you actually have to set the rules/prices/charges/taxations etc in shopify as well)
Though as far as I checked, nothing like this was stated in your signup page terms or the actual terms and conditions page. i.e. It is nowhere stated that they will NOT receive commission for personal orders.
Simply put, you just had to add the coupon PARTNERS as their personal coupon AND optionally Tick the "Disable commission for self referral" in the Settings -> General Settings tab and the sale would not have given the affiliate any commission
With regards to your second query, If you notice there is a "Also create in store" checkbox in the popup. This option works with the automatic personal coupons in the Coupons page. So if you have set the "Automatic Personal coupons" in the Coupons page -> the app will create/manage the personal codes. OR you can simply just UNCHECK the "Also create in store" option and assign the code to the affiliate yourself.
To inform your affiliates that they will NOT receive commission for their personal orders or for usage of personal coupon code, you can use the options below
1. Send them email telling them of change of policies of the program (Use the Bulk Mail option in the sidebar)
2. Write the appropriate terms in the Signup page, see screenshot below
3. For existing affiliates, you can also write this in their dashboard via Look & Feel -> Affiliate Dashboard tab -> Extras instructions section
Finally, I personally apologize for any troubles this may have caused.
Hoping for a fruitful discussion so we can maintain the cordial relations and grow together. Your success is our success.
I love this app! It takes a while to understand how to use it, but the customer support is good. They take only a day or less than a day to respond! Not only that, but they answer any questions you may have. With that in mind, you should consider getting this app if you're into Affiliate Marketing and collabing with Influencers. You should definitely get this app for your business!
J'adore c'est efficace, ergonomique et pratique! C'est également facile d'utilisation et d'accès !
I just set up this app and everything went smoothly and I am excited to use it, especially since mother's day is in a few days.
Love how easy it is to set up and navigate. Best affiliate app i have tried so far after trying 3 other ones before this
Me parece bastante interesante esta app, aún no se usarla muy bien pero creo que será muy útil. Espero que en unos meses esté en español.
Painless and easy to set up. Working on outreach to influencers in the industry now. Seeing some random affiliates show up... Not sure if they are bots or spam accounts or what. Free tier seems to have more than enough to handle a legitimate affiliate program. Thank you Goaffpro team.
I love this app, it's easy to set up and support my store language
and can customize interface with a few click
Thank you
I don't typically take the time to leave reviews on apps but everything about Goaffpro has made my life so much easier! From the customization, to its functionality and don't get me started on their support team! I've had the pleasure of being assisted by Anuj Tenani and even though I asked a million questions his patience and openness to help me out made the overall experience just that much better. with ease, I was able to accomplish everything that other apps wouldn't allow me to do. That being said, the value that this app provides for the price is a steal! Thanks Goaffpro and the support team, I'm excited to continue working with you and I apologize in advance for any additional questions I bother with. :)
I'm using this APP to help me boost sales. I like the fact that it's easy to use. Will be using it shortly with 1 affiliate to start.