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Estoy empezando a configurar el programa y a priori parece muy fácil e intuitivo. El servicio de atención al cliente me ha resulto algunas dudas que me han surgido de forma rapidísima. Espero que sigan sorprendiéndonos para bien en el futuro!
It's awful. doesn't track referred traffic and I'm assuming orders properly (impossible to tell at this point).
Asked for support and their response basically boiled down to "yeh its not working with your store, you should fix it"
Like what the actual eff?!?!
Obviously, this is potentially damaging relationships with my affiliates which is unacceptable. Not using this app and you shouldn't either. Period.
Hi
As mentioned in the email reply, there is an app/product variant which is causing automatic redirects of the URL's. So you will see the same problem with any tracking tool (since the URL is changed to something else)
Copy pasting the reply from earlier email
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Hi
Do you have any redirection (app or other setup) which redirects the product to it's first variant ? Do you have any product variation app in your store ? Your setup is currently redirecting every query parameter to the variant id (not just for the goaffpro app, but for other analytics too.)
eg. if you are running a facebook/google ad, with campaigns eg.
https://catjaniga.com/collections/necklaces/products/aurora-pendant?utm_campaign=google_ads
You will again not get the correct results, since if you notice, the URL is again redirected to the variant id and the utm_campaign parameter gets removed (just like the ?ref parameter gets removed)
For normal shopify stores, if you visit a URL like
https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?ref=anuj
OR
https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?anythinghere=anythinghere
You will notice that the URL is not automatically changed. So, there is indeed an app/other configuration issue on your store which is causing this unintended redirect.
You should also connect with shopify customer support to know why the product page is redirected automatically to VARIANT ID query parameter URL.
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