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guys make sure you read this before using this app , If there was the option of zero star, I Would definitely give this app and their team zero . The app has so many bugs , first of all you should know that if you are using checkout-x for your checkout page , The coupon code generated by this app will not work . so after 1 week using this app and then receiving negative feedbacks of my members , they told me that I can not use that with checkout X. so basically you might loose the trust of your affiliates when the code is not working ,they dont mention that since they want you to get the app and subscribe, and after that they will not mention until you ask . 24 hours after the first issue ,second issue showed up. the purchases from referral links are not getting recorded . means if your affiliate send the link to the referrals and they complete the purchase , the purchase will not be recorded and as a result , your affiliate thinks that you lied to them and you steal their commissions , as a result , you loose your members , be so much careful with this app since it might destroy your whole reputation as it did to me so far. now waiting for their response . update of review : There is no issue from me using checkout X for my shopify , I am aware of rules and aware of what I am doing , everything is in its place . I guess it is better for you guys as developer of this app to mention all details when someone want to use the details . I can provide details of how your support chat has responded to me when I defend my affiliate rights on getting their commissions . do not try to put the blame on me or checkout X or shopify . that is the issue for your app . I am asking why when my affiliate placing orders , it has not been tracked by your app and how they can get their commissions . and then your support replied there is issue with your app and they need to check and ask me to manually enter the details of those affiliates which did not get their commissions and raised the issue . basically if someone did not mention about their commissions and did not raise the issue , I do not need to do anything . a fabulous suggestion from your support team ,basically means we do not need pay their commissions if they do not mention anything . isnt that marvelous ? now you need to fix the issue of your app tracking the orders , otherwise you can clearly say that this app is not working . it is not about shopify or checkout X OPTION , IT IS ABOUT YOUR APP WHICH IS NOT WORKING PROPERLY . UPDATE : first of all I was not angry , I asked your support team about the issue and when they mentioned that i DO NOT NEED TO TAKE CARE OF OTHER MEMBERS WHICH ARE NOT RAISING THE ISSUE , I GOT angry . secondly I had no discussion with checkout X about this issue so far , and I am sure if i ask them they will definitely respond better than your support team and take responsibility . based on new rules if I uninstall checkout X which bring me thousands dollars sales , I am not able to install it back in 2021 , only old members like me can use the checkout X because we registered that in 2020. so basically this is one of those funny answers again. TO MENTION AGAIN , SINCE YOU ARE TRYING TO MISLEAD THE TOPIC , I AM NOT TALKING ABOUT COUPON CODE , I DEACTIVATE THE COUOPN CODE YESTERDAY SINCE YOU TOLD ME THAT IT IS NOT WORKING WITH CHECKOUT X .. TODAY WE HAVE OTHER ISSUE , WHY SOME OF THE ORDERS ARE BEING TRACKED BY YOUR APP AND SOME DO NOT. SO BASICALLY IT IS NOT CHECKOUT X ISSUE when some of them get their commissions and some not , that is obviously your app issue . so please do not take the topic on coupon code , that is already dealt with . I am asking why some of the orders are being tracked , and some are not . they all using the same method for checkout .... i need a clear answer , if your app is not working , why do you offer it in shopify app section ? better not be in the list and work properly rather than be there and damaging other businesses and their members trust on them . you need to raise your knowledge on it ,also raise your app functionalities . update ; so basically we go to the topic that this app is useless , also support team has no information about their own app . thanks we prefere to cancel our subscription before we get any more damaged by your app or your team from india and we will take the case to checkout X as well to see how they respond to what you have mentioned here . the funny part is when I asked your support team that why didnt you mention that it does not work with checkout X , THEY SAID THEY CAN NOT MENTION ANY OTHER APP SICNE THEY ARE NOT ALLOWED and now in this comment they are mentioning other app name here easily on public and they are destroying their public image as well. Thanks for your awesome, professional and knowledgable response !!!!!
Hi
Just to clarify, CheckoutX is a third party private checkout app (and not regular shopify checkout system). If you use a private app to customize your checkout, you are deliberately breaking Shopify's terms of conditions and because of this we cannot support this CheckoutX as the checkout system.
When you create this private app, you are warned multiple times by Shopify themselves. See below
https://i.imgur.com/v5P6mC4.png
https://i.imgur.com/iqcVY6z.png
Also see the "Play by rules" section of Shopify terms
https://www.shopify.com/legal/api-terms
We cannot support any store or app, which is deliberatly in violation of rules set by the shopify platform, as this puts us at risk of getting banned from the app store as well. And this has nothing to do with the app itself. If you use a shopify checkout or any shopify supported checkouts, the app works flawlessly.
Also, we understand that you are frustrated, but if you had followed the setup wizard which does the initial compatibility and tracking test, you would have known this right away.
Finally, we highly recommend that you get in touch with Shopify customer support and get explicit permission to use the CheckoutX system otherwise your shopify account may be at risk of getting suspended.
Thanks and Regards.
UPDATE:
We understand your anger, and I assure you the support rep will be appropriately dealt with. I just want to mention that these unsupported checkout apps are breaking trust between app developers and merchants.
A small request, try the app without CHECKOUT-X system and see if it works or not. If the app works with normal Shopify checkout system then you know where the fault is, isn't it.
If you need more confirmation, ask the CheckoutX team, why they are not on Shopify app store ? Because it is their system that is broken.
Coupon codes of affiliates are in your (Shopify discounts page -> GOAFFPRO app -> View discount codes), they work on Shopify checkout, but the don't work on CheckoutX checkout. Please ask CheckoutX, why is that ?
I feel like, you (or the CheckoutX team) are passing the blame onto us for which we have absolutely no control over. We cannot add custom scripts to track conversion in CheckoutX (since they are outside shopify ecosystem), which is required for conversion tracking.
One of the ways to do tracking in such scenarios, is to create a custom coupon code in Shopify and then assign this coupon code to the affiliate (just like the HAPPY10 coupon code you have). The system can read those coupon codes and and correctly assign the sales.
Also for past orders, if your affiliates can tell you the order numbers, you can assign those sales to them via Sales -> All sales tab -> create new sale manually option.
UPDATE #2 - The orders geting tracked are only the ones which the affiliate himself placed (using their own email address as customer). So in that case, the affiliate's usage of link does not matter as they are explicitly tagging the orders to themselves with their own email.
I have installed it. Now I have planned to go more with it. it has a lot of free. I am loving it. i hope my store will grow fast with this help.
this app works ok and has many great features, but support never replies. if i could just get a few questions answered, i'd give them 5 stars.
So far I've appreciated how simple this app is to setup and the responsive support when I had questions. I'm just starting the Partner program now since someone who ordered a shirt got compliments on it everywhere she went. Not five start because I'm only scratching the surface of it now.
Hello
Thanks for the review. We strive to maintain a 5 star rating for our product. If there is anything we can do to get ourselves re reviewed please let us know.
Very simple to use, easy instructions and a great layout. I like how the legal pages are already filled out and its a very clean look.
top! de linha muito bom o intuitivo do app! show de bola gostei muito mesmo desse negocio de afiliado kkk
i have only just installed this app and i am liking what i see so far i need to learn a lot more about it and understand the app a bit more but up to now i like what i see.
user friendly, seems good so far. Good for a complete beginner like me, or someone who is more advanced
I really like this app, it thought to be about what affiliates are and how to benefit, the set up was amazing an extremely helpful
This is great easy to set up as I have just joined yesterday and all set now great app looking forward to the future now with this app so give it ago well impressed so here's to the future