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Absent customer service does not respond to emails or respond completely alongside. Really a shame I installed it then remove it 2 times because no response to my emails of requests for help when I chose the paid plan. It is the first opinion that I leave
this app forced me to use a buy option on my shop that ruined my motivation to do anything as i could not remove the paypal buy option and people assumed it was the only available payment method its actually cancer.
[Merchant Update required]
Hi
Can you elaborate on this please ? Which PayPal buy button are you referring to ? The app does not affects your store's design or payment options in any way, not does it forces you to use PayPal
Perhaps you are confusing the app with some other app ??
Please get back to us at admin@goaffpro.com so we can resolve this at the earliest.
Thanks and Regards
would not function properly. kept stating error. used many browsers and still not functioning properly.
Hi Rich
Was the issue resolved ?
Do not open!!! I tried to install 2 times and it is only on an infinite load page. Please fix this urgently
Hi
Please connect with us at support@goaffpro.com and we can help you get the app set up
You can also add admin@goaffpro.com to your staff account and our engineer will install the app and set the affiliate program for you
Looking forward to hearing from you
Thank you
It's awful. doesn't track referred traffic and I'm assuming orders properly (impossible to tell at this point).
Asked for support and their response basically boiled down to "yeh its not working with your store, you should fix it"
Like what the actual eff?!?!
Obviously, this is potentially damaging relationships with my affiliates which is unacceptable. Not using this app and you shouldn't either. Period.
Hi
As mentioned in the email reply, there is an app/product variant which is causing automatic redirects of the URL's. So you will see the same problem with any tracking tool (since the URL is changed to something else)
Copy pasting the reply from earlier email
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Hi
Do you have any redirection (app or other setup) which redirects the product to it's first variant ? Do you have any product variation app in your store ? Your setup is currently redirecting every query parameter to the variant id (not just for the goaffpro app, but for other analytics too.)
eg. if you are running a facebook/google ad, with campaigns eg.
https://catjaniga.com/collections/necklaces/products/aurora-pendant?utm_campaign=google_ads
You will again not get the correct results, since if you notice, the URL is again redirected to the variant id and the utm_campaign parameter gets removed (just like the ?ref parameter gets removed)
For normal shopify stores, if you visit a URL like
https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?ref=anuj
OR
https://goaffprotest1.myshopify.com/products/short-sleeve-t-shirt?anythinghere=anythinghere
You will notice that the URL is not automatically changed. So, there is indeed an app/other configuration issue on your store which is causing this unintended redirect.
You should also connect with shopify customer support to know why the product page is redirected automatically to VARIANT ID query parameter URL.
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