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Great support, team responds over weekend, within moments. App is not perfect, but it does the job.
By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.
Are you real ?? I checked our email support system and we have exactly 2 questions from you. One on 12th Sep and another on 30th September.
Both the queries were answered promptly with helpful guides. Screenshots are attached for readers
https://creatives.goaffpro.com/7/rbhezzmy-screenshot-2024-10-01-at-91646-pm.png
https://creatives.goaffpro.com/7/fceqefzp-screenshot-2024-10-01-at-91558-pm.png
To summarize, you are on a FREE plan, not paying for the app, get your queries answered promptly, and still leave a bad review. This is mind boggling.
Anyways, we wish you good luck and hope you excel in all your endeavors.
This app has all the features I was looking for, and the team behind is super supportive and professional. Highly recommend trying it out if you need a comprehensive affiliate program support.
Best app for affiliate marketing. Their tech support is awesome. They're very responsive and very helpful.
App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.
Trying to get help from support and have no response for 5 days now.....looking for another referral app option
It's early days for me on this tool, but I'm like what I am seeing very Intuitive, smart platform with too many features for me to list here, getting plenty of Affiliate applications but have not selected any yet, as I am vetting them, which I believe is advisable to do.. Customer support is very helpful and I am learning how to use this app to the most with their help. As I said so far so good. It looks like this tool will be very useful.
Currently using the Free Version. Great features, amazing customer support.
I’m extremely impressed with the speed and accuracy of addressing concerns!! Thank you guys so much for being AMAZING!!!
So far we give it 2 stars because we need support to respond to our support request. We are having issues with the integrations page and so far, we keep getting the following response
"Hello,
Bumping this up for our technical team to check
They should check and update you soon"
We have been getting this same message for the last 2 days. Please respond so we can update our review of your app.
**UPDATE 10.04.24**
I actually got busy with some other things and forgot all about this issue with the app...they never did respond even after we sent another email and posted this review. It's been almost a month now.
Will have to dowgrade to 1 star and find another app because we got absolutely ZERO support. And we are not on the free plan, we started with the Premium plan from the beginning because of the functionality it was supposed to provide, but this is just not working for us.
Super helpful support and a very useful app! When I reached out about something missing in the API they were able to add a new field for my use case.