GOAFFPRO ‑ Affiliate Marketing

Randomly upgraded my account to a premium so having to pay HUGE increase in price!?!?

No warning or email.

ATTENTION FRAUDEURS !
J'avais installée l'application et ne l'ai pas vraiment utilisée jusqu'au jour où j'ai reçu un mail de leur part me disant qu'un affilié avait amené un client.
Faux ! Il s'agit d'une fraude, un client étranger (mon commerce est hyper local), m'ayant volé l'argent d'une commission sur un client qui était déjà dans ma boutique.
Seul le support Goaffpro peut aider et empêcher ce paiement de commission mais je ne suis pas certaine de leur retour à l'heure actuelle.
Prévention et pour ma part je ne ferai plus de programme d'ambassadeurs. Trop risqué pour des petits commerces comme le mien.
Très déçue et énervée.

BUYER BEWARE!!!
Unless you truly understand this app's functionality, you might wind up with paying affiliate commissions to people who are trying to scam you! I inquired about an affiliate's claimed orders because I wanted to learn how I determine whether these orders were a result of the affiliate's actions. Here is what Goaffpro told me 6 days later:

"This affiliate was found to be cookie stuffing and was hence suspended from the platform. You don't need to pay suspended affiliates.

As they have been found doing this in multiple programs. They have been blocked platform wide. Usually affiliates who engage in click frauds, cookie stuffing etc. are proactively suspended from the platform to protect our merchant partners."

Sounds to me like the app developers need to work on security measures to help protect their merchants. I am very disappointed. There needs to be more transparency.

Unfortunately, this app does not work for us. Despite all our marketing efforts, it appears not fulfilling our purpose. Our business is over controlled by them. All of our marketing materials and digital assets are connected with their domains. That makes it hard to promote our own brand. We believe there is a better one out there that can do a better job instead of paying for this software that basically does not perform well. It is also too expensive for small business owners. We do not recommend it.

After using the app for longer, having 100's of affiliates we had issue's with some of the platforms functions and attribution. They claim its due to our google ads that sales are not attributed, which could be true but:

A: We didn't make any changes in google ads for months and suddenly a ton of sales got 0 commission because of google ads
B: They refused to even help / think with us and simply didn't respond|
C: They refused to offer any sort of solution or help us think through how to solve it.

Overall we lost a lot of good rep with our affiliates, GoAffPro left us hanging and was quite snarky / non-helpful.

Would not recommend. We have the most expensive plan so dont expect much support.

I'm beyond frustrated with this affiliate program. Imagine my surprise when I found out that unapproved accounts could generate and share discount codes with the public! It’s completely absurd—how can they have access before I even approve them?

But what made this even worse was the response from customer service. Instead of addressing the real issue, they just told me to turn off the automatic discount code feature. Seriously? That’s not a solution! They never even bothered to explain why these codes are active for unapproved accounts in the first place. It's like they didn’t care about actually solving the problem.

This is a huge red flag for anyone who wants control over their affiliates. The lack of accountability and poor customer support are absolutely unacceptable. I regret trusting this program and strongly advise others to stay away!

Reply on 9 Oct:
Your response is missing the point entirely.

You claim that pending accounts can’t see their dashboards and therefore can’t change or access their discount codes. But that’s simply not true. Pending accounts are able to change and share their codes, even though they haven’t been approved yet. I’ve seen this happen firsthand, so claiming they don’t have access isn’t addressing the real issue.

The main problem here is that unapproved accounts can still use and modify codes. Telling me to turn off automatic code generation is just a workaround, not a fix. Why are these codes active for pending accounts at all? This flaw undermines the whole approval process.

Stop deflecting the issue and provide a real solution. Brushing this off like it’s not a big deal is not the kind of support I expected.

App not user friendly.....customers don't understand how to use app. Navigating dashboard very difficult.

Trying to get help from support and have no response for 5 days now.....looking for another referral app option

The customer service is extremely poor. We explain the problem in detail, yet it seems they’re unwilling to address the issue with their application’s coupon automation feature. Instead, they simply suggest applying a fix in Shopify, but the error persists within their app when creating automated coupons. This renders the automation feature pointless. They fail to provide a solution and refuse to take responsibility for the losses this issue causes to our store.

The GoAffPro app offers a good level of flexibility and customization. However, there are several frustrating issues that greatly diminish the overall experience.

Firstly, the default email notifications cannot be edited unless you upgrade to the premium plan. Unfortunately, the default Japanese translation in the app is so poorly done that **all texts require complete rewriting**. As a result, for Japanese users, the free plan is essentially unusable.

I even offered to provide GoAffPro with a flawless Japanese translation for the email notifications — something that would benefit not only my business but also other Japanese shops. Instead of considering this improvement, they chose to push me toward subscribing to the premium plan.

What’s even more frustrating is their customer service. Responses are often unprofessional, unhelpful, and lack basic courtesy. The support team repeatedly provides the same tutorial links that don’t address the actual issues. They seem either unwilling or unable to understand the problems at hand.

Additionally, changes are made to the app without any prior notice, and previously customized templates are frequently reset to their default settings — causing additional inconvenience.

To make matters worse, customer service replies do not include the name or contact information of the representative, making it difficult to hold anyone accountable or follow up effectively.

Overall, while the app has potential, its poor support, lack of communication, and unstable functionality make it hard to recommend.

By far the worst customer service I've encountered in the Shopify ecosystem. They consistently fail to answer any questions, forcing you to figure everything out on your own. Their support is not just unhelpful but downright dismissive, with a shallow, careless attitude that makes it clear they don't value their customers at all.